Melissa Gumboc
Dasmarinas Cavite
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
LMS Sportswear Inc.
09.2023 - Current
- Communicates with customers by email, phone and in person. Serves customers by providing product and service information and resolving product and service problems.
- Prepare customer orders for processing, enters customer order into company system.
- Helps schedules delivery dates based on knowledge of company's production and client needs
- Coordinates with Production team if any clarification is required during production. Coordinates with QA/QC Team for initial, mid and final inspection of shipment
HR Officer
LMS Sportswear Inc
06.2019 - 09.2023
- Recruitment, Selection, and Hiring
- In-charge in the sourcing of qualified candidates to fill in open positions
- Conduct initial interviews and provides an initial assessment of candidates, refer to next level Manager if deemed qualified
- Provide support and guidance to the Team in fulfilling recruitment requirements
- Conduct and document background checks for applicants
- Make a job offer to candidates and explains standard employment contract and agreements depending on the position and level
- Ensure the preparation of all employment documents (pre-employment requirements, employment contract, forms, etc.) prior to the start date of the new hire
- Compensation and Benefits
- Timekeeping and Attendance
- Employee Relations and Employee Engagement
Admin & Accounting Clerk
GRJ Group of COmpanies
11.2014 - 06.2019
- To help the company in all aspects of the following:
- To maintain the the facilities and equipment of the building
- To bring down the cost of electricity, water, and preventive maintenance efforts
- Ensure proper and judicious usage of all utilities
- Responsible for end-to end process of working permits and visas of foreign staff, including requested dependent visa application
- Attend and participates in all required meetings, events or trainings
- Assist Accounting Head/ Corporate Accountant in all matters of Finance/Accounting Department
- Encodes and records day to day accounting transactions
- Prepares and generates timely and accurate financial reports
- Prepare tax computation and returns such as 1600, 1603, 1606, 1619E, 1619F, 1601C, 2550M, 1702 and corresponding schedules
- Prepares schedules required by external auditors during interim and annual FS audit
- Performs bank and account receivables reconciliation or monthly bank reconciliation reports
- Prepares and monitor Statement of Account, Financial Statements and variance analysis
- Prepares monthly actual cash flow report
- Assist in preparation of board FS Materials
Secretary to the Municipal Health Officer
Local Government Unit of Irosin Sorsogon
06.2010 - 05.2014
- Manage the HMO's schedule, including appointments, meeting and travel arrangements.
- Handle incoming and outgoing correspondence, emails, and phone calls in a professional manner.
- Prepare reports, presentations, and other documents as needed.
- Assist with the preparation of agendas and minutes for meetings.
- Manage office supplies and equipments.
Education
Business Administration major in Marketing Management
Access Computer College
2010
Jose P. Laurel High School
2006
Irosin Central School
2002
Skills
- Customer service
- Good communication skills
- Customer relations
- Telephone etiquette
- Complaint handling
Additional Information
Trainings & Seminar:
- 16 Hour Occupational First Aid and Basic Life Support Training with AED
- DOLE seminar on Human Relations, Mental stress management in the workplace, and Safe Spaces Act.
Languages
English
Intermediate
B1
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Education
other,other,other
Timeline
Customer Service Specialist
LMS Sportswear Inc.
09.2023 - Current
HR Officer
LMS Sportswear Inc
06.2019 - 09.2023
Admin & Accounting Clerk
GRJ Group of COmpanies
11.2014 - 06.2019
Secretary to the Municipal Health Officer
Local Government Unit of Irosin Sorsogon
06.2010 - 05.2014
Jose P. Laurel High School
Irosin Central School
Business Administration major in Marketing Management
Access Computer College
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