Melissa Deang

• To promote and sell the products of Insular Life on an exclusive basis pursuant to applicable laws, rules and regulations.
• Develop Sales Unit/District which shall be engaged in the active solicitation of new life insurance business and conservation of existing ones.
• Recruit and select potential agents within the Philippines or within such territorial areas/boundaries as may be subsequently prescribed or defined by the Company from time to time, and organize and maintain a strong and active working sales force under Sales Unit/District in accordance with performance standards as may be prescribed by the Company.
• Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
• Resolved conflicts among team members quickly to maintain a positive working environment.
• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Personally train and develop the agents.
• Manage, supervise and coordinate the sales efforts and activities of the Unit/District in the solicitation of life insurance business to increase life insurance sales production.
• Ensure that all life insurance businesses brought in are conserved.
• Maintain at all times a valid Certificate of Authority to act as insurance agent and remain to be in good standing as such licensed insurance agent and to always act within the scope of such license.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Recommended for Super Agent - Expedia Sales and Pearson Account

• Prepared monthly journal entries and reconciliations.
• Reconciled accounts and created documents for monthly closure procedures.
• Reviewed documents and accounts for discrepancies and resolved variances.
• Reconciled balance sheets and streamlined best practices for balance sheet processes.
• Ensure that all bank accounts are updated on a daily basis.
• Oversee collections and payables of Main Branch and the three Branches (Calamba, Marikina & Subic).
• Perform fund transfer to the three Branches as needed.
• Perform audit to ensure that the three Branches met compliance.
• Perform mandatory requirements compliance (BIR, HDMF, PHIC, SSS, SEC).
• Prepare and review Financial Statements on a quarterly basis.

• Recommend financial actions to guide managements' decision.
• Summarize current financial status by preparing balance sheet, profit and loss statement, and other supporting schedules and/or reports.
• Substantiate financial transactions by auditing documents.
• Maintain accounting controls by preparing and recommending policies and procedures.
• Guide accounting clerical staff by coordinating activities and answering questions.
• Reconcile financial discrepancies by collecting and analyzing Inter-companies Office and Branch account information.
• Secure financial information by completing data base backups.
• Maintain financial security by following internal controls.
• Prepare payments by verifying documentation, and requesting disbursements.
• Answer accounting procedure questions by researching and interpreting accounting policy and regulations.
• Comply with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Prepare special financial reports by collecting, analyzing, and summarizing account information and trends.
• Maintain customer confidence and protect operations by keeping financial information confidential.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed

• Design Accounting Structure Process and Procedures for all 64 DPWH Region IV-A 2016 & 2017 Projects (including policies, guidelines, and flowcharts) for both Head Office and Palawan Branch Office.
• Responsible in creating invoices using QuickBooks from contracts signed by the client; contracts call for monthly or annual billing to create a billing invoice. Also, work with sales and shipping personnel to ensure that all shipments are delivered and cleared through customs in a timely and efficient manner.
• Responsible for gathering data and providing inputs for improvement of established processes.
• Review all 21 GAA 2017 Projects and 18 Special 2017 Projects (including the remaining 23 GAA 2016 Projects); and work closely with the President together with the client on adjustments requested, reconciling accounts, investigation eligibilities, document bidding and document findings and if necessary, communicate end results.
• Assigned to Palawan Branch Office to strictly monitor the correct implementation of the designed accounting process.
• Ensure that the designed accounting procedures are align with the government specifications based on the project contract agreement.
• Monitor the efficient use of 4 Batching Plants and 2 Crushing Plants (including mobile plants).
• Responsible in monitoring all projects' mobilization, recoupment and retention monthly reports
• Responsible in training 10 staff including one CPA to manage company accounting software and for them to strictly follow the designed accounting structure processes and procedures.
• Responsible in FS Reporting on a monthly basis from January to August 2017

• Handle Macys Account for Inbound Support.
• Attend to all calls and ensure customer satisfaction.
• Assign specific tasks requested by Team Lead that is connected to my job contract.

• Handle Credit One Account for Inbound Support.
• Attend to all calls and ensure customer satisfaction.
• Assign specific tasks requested by Team Lead that is connected to my job contract.

• Handles Upstream Exploration & Production Europe – (Ireland, GB, UK, Italy, Norway, Netherlands) & Downstream (Belgium, Netherland, Luxembourg, France & Spain)
• Responsible in a monthly reconciliation of Goods Receipt/Invoice Receipt (GR/IR) Account using PVOT to ensure that all outstanding/open items relating to Third Party transaction in the GR/IR accounts are monitored and resolved in a timely manner.
• Ensure that outstanding GR/IR with no corresponding invoices is adequately identified and that as well the accounts payable liability is accurate and complete.
• Responsible on a weekly control report of Belgium, Luxembourg, France, & Spain.
• Ensure that all open invoices are monitored and resolved in a timely fashion and that all significant debit balances are reviewed and followed up to meet SOX 404 control compliance.
• Responsible for a Global Finance monthly report of Belgium, Luxembourg, France & Spain using SOAR dashboard tool. The SOAR tool is a web-based tool used to standardize the account analysis and reporting activity across the Shell Group.

The main objectives of the SOAR are:

o A systematic and documented review of the entire balance.

o Timely notification and management non-conformance and irregularities.

o Regular verification of the existence of assets and liabilities, as well as ownership of equity by reference to the underlying business documentation or physical observation.

o Consistent application across all operating units of a standard global reporting application (the SOAR tool).

o To ensure that each account balance is fully substantiated and supported by a correct and complete account analysis.

o Responsible for documenting detailed commentary reflecting the outcome of the analysis performed.

o Updating the SOAR tool to reflect the results of analysis activities including proper balance categorization, adequate details regarding reportable items and accurate ageing of reportable items.

o Ensuring all corrective actions developed as a result of previous SOAR activities have been properly implemented as agreed/planned.

o Escalating significant cases/areas of non-conformance to Owner.

o Monitor the analysis and reconciliation activities to ensure timely completion.

o Reviews and validates the accuracy and thoroughness of the analysis including appropriateness of remediation actions planned.

o Initiating actions to verify the reported results of all analyses and developing a personal understanding of the condition of all accounts for which they are responsible.

o Ensures that all corrective actions developed as a result of previous SOAR activities are properly implemented in time.

o In cases of high risk exposure of significant potential P&L impact the Owner may escalate issues to the Controller.

• Responsible in the daily disbursement audit of Belgium, Luxembourg, France, & Spain.
• Ensure that all payments are properly authorized and relate to valid, approved and received goods/services. Also ensure that appropriate checking is performed to mitigate the risk of incorrect payments and that all invoices are processed in a timely fashion so that accounts payable liability is accurate, complete and meets applicable control requirements.
• Assist in developing continuous performance improvement for Brainware and Query Management. Ensure compliance with company standards, coordinate and cooperate with other clusters.
• Data gathering , KPI measurement and analysis; updating Global and Operational tool metrics and prepare/review weekly Parked and Blocked Report.
• Generate and analyze Paid on Time Report and daily review of Disbursement Audit Workbasket from GSAP to ensure needed action was done properly.

• Ensure compliance with internal/external audit, management, statutory and contractual reporting requirements with regards to the keeping of proper accounting records and the reporting of financial results, including the setting up, maintaining and exercising controls for safeguarding of assets of the company.
• Provide close liaison with the VP Finance and Company President to ensure that financial reporting requirements are carried out in a timely and efficient manner as well as addressing and providing the necessary business inputs required.
• Provide assurance over the preparation and submission of the monthly/quarterly financial accounts taking consideration the unique accounting requirements, including the application of local accounting policies.
• Manage audit works/working relationship with external auditors to ensure that the audits are conducted with honesty and in an efficient manner with minimum disruption from day to day activities.
• Ensure compliance with statutory reporting deadlines and filing of statistical returns to Philippine government bodies.
• Ensure the accuracy of final payroll reports, time sheets, spreadsheets and fund distribution as well as ensure the timely release of payroll bank debit authority to transfer to each employee's bank accounts their net pay.
• Responding to inquiries and/or requests for data and/or reports; providing timely and accurate payroll production.
• Assist auditors for the purpose of providing supporting documentation and/or information on internal process that is required for audit.
• Provide report for individual tax computation and ensure the correctness of this report; assist in preparing and filling of the ITR for each employee.

• Hired as Finance Officer in the realty industry.  Responsible to set up the new accounting policy and supervise the treasury staff.
• Handled the books of accounts, house and lot subdivision project in Cavite that has more than 40 units.
• Attended weekly ManCOM to report weekly updates and discussed on-going and future budget.
• Responsible to coordinate with the three banks for its CTS Financing and Developmental Loan.
• The company stop its operation effective December 15, 2007 due to lack of funds and no incoming sales for the past three years.

• Hired as a contractual for five (5) months period as a project basis.
• Assigned to Batangas Port Project but holding an office in Makati City.
• Assisted the day to day operation of the company using the company's built-in Sun Spool accounting software.
• Handled payroll, taxes and financial reporting.
• The company has no any other available position or projects and I finished my contract.

• Do all accounting related matters – from check and journal vouchers preparation to bookkeeping in accordance with generally accepted accounting principles.

o Posting to cash disbursement and journal books o Updates general ledger books.

o Prepare checks and deposit slip. o Prepare bank reconciliation statements.

o Analyze monthly budget.

• Prepare/submit monthly accounting reports to Board of Directors and Hong Kong office.

o Trial Balance and adjusting entries.

o Balance Sheet and Income Statements.

o Statement of Capital Account.

o Schedule of Fixed Assets.

• Prepare monthly payments/reporting to government agencies.

o Bureau of Internal Revenue (BIR)

o Social Security System (SSS)

o Board of Investment (BOI)

o Philippine Health Insurance Corp. (PhilHealth)

o Securities and Exchange Commission (SEC)

o Home Development Mutual Fund (HDMF)

o National Home Mortgage Finance Corp. (NHMFC)

• Responsible for ageing of accounts receivable and collections.
• Responsible for the yearly renewal of company business permits.
• Prepare sales commission computation.
• Attend to all audit works.
• Update accounting system (Quickbooks, Built-in Company's' Accounting System).
• Print all reports, including financial statement reports, ledgers and other supporting schedules.
• Prepare and update all schedules.

o Cash o Inventories o Accounts receivable

o Temporary advances o Prepaid expense

o Accrued expense

o Staff salaries & bonus payable

o Staff provident fund payable

o Withholding tax

o Interest income

o Other income

o Insurance expense

o Other expenses

• Prepare billing invoices and call Licensees &/or customers with outstanding balances.
• Attend seminars and meetings with Licensees &/or customers if necessary.
• Prepare payroll and Bank Debit Authority.
• Answer incoming calls.
• Prepare pro-forma invoices, co-ordinate orders to Export Dept.
• Co-ordinate shipping details to customers.
• Co-ordinate local orders to local distributors.