Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Cuaresma

Melissa Cuaresma

WAITRESS
Makati

Summary

Experienced waitress with 9 years of providing excellent customer service and high quality food and beverage presentation. Provide courteous attentive service. Fast learner who adapts readily to new work challenge and conditions.

Overview

9
9
years of professional experience

Work History

Officer-in-Charge In Room Dinning (waitress)

New World Makati Hotel
07.2018 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proficient in taking orders and delivering food quickly and accurate.
  • Implemented innovative problem-solving strategies to swiftly resolve guest complaints and concerns.
  • Use of POS system to process cash, credit, debit and gift cards payment.
  • Acted as a liaison between guests and hotel management to ensure exceptional service levels were maintained consistently.
  • Balanced multiple tasks simultaneously prioritizing urgent requests while maintaining a calm professional demeanor under pressure.

  • Collaborated with other team members effectively contributing toward smooth daily operations.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.


WAITRESS (CAFE 1228 Buffet Restaurant )

NEW WORL MAKATI HOTEL
01.2017 - 06.2018
  • Demonstrated excellent customer service skills.
  • Developed strong interpersonal skills with customer and other staffs.
  • Use of POS system to process in cash, credit, and gift cards payment.
  • Developed good leadership.
  • Developed the ability to work in fast - paced environment and experience with buffet set up.

WAITRESS BANQUET

New World Makati Hotel
06.2016 - 12.2016
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Collaboration with the other staff members including kitchen, event planners, to ensure coordinated effort.



Housekeeping Cleaner

New World Makati Hotel
01.2016 - 05.2016
  • Showed proficiency in maintaining and cleaning public spaces ensuring that they are clean for guest.
  • Manage cleaning time to achieve the highest cleanliness levels.
  • By being pleasant and easy to chat with the guest and responded swiftly to their inquiries.
  • Work with other employees to ensure smooth team work when taking care of public spaces and responding to guest demands
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Education

Management -

Philippine Christian University

Skills

    Customer service and Satisfaction

    Efficiency improvement

    Food and beverage service

    High volume of restaurant and In room dining operations

    Lightspeed POS

    Menu and order memorization

    Cashiering

    Team collaboration

    Time management

Timeline

Officer-in-Charge In Room Dinning (waitress)

New World Makati Hotel
07.2018 - Current

WAITRESS (CAFE 1228 Buffet Restaurant )

NEW WORL MAKATI HOTEL
01.2017 - 06.2018

WAITRESS BANQUET

New World Makati Hotel
06.2016 - 12.2016

Housekeeping Cleaner

New World Makati Hotel
01.2016 - 05.2016

Management -

Philippine Christian University

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Melissa CuaresmaWAITRESS