Melissa Azarraga
Makati City
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
General Manager
Kingson Construction
03.2020 - 05.2025
- Directed operations to enhance efficiency and streamline supply chain processes.
- Implemented cost control measures, optimizing budget allocation for projects.
- Coordinated with vendors to ensure timely delivery of construction materials.
- Developed training programs to improve staff performance and safety compliance.
- Oversaw project management, ensuring adherence to timelines and quality standards.
- Established strategic partnerships that expanded product offerings and market reach.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Relationship Manager | Fashion Category
Shopee Philippines Incorporation
03.2019 - 03.2020
- Established and maintained relationships with top Marketplace sellers and representatives.
- Oversaw top Marketplace accounts including deal negotiation, operational improvements, and campaign participation to maximize growth.
- Communicated progress of monthly and quarterly initiatives to stakeholders. Evaluated, forecasted, and tracked key account metrics.
- Provided insights to Category Managers to execute category strategies aligned with brand goals. Prepared status reports on multiple accounts.
- Managed pricing strategy, product assortment, and stock availability.
- Secured exclusive partnerships for key campaigns such as 9.9 and 11.11.
- Collaborated with internal teams to optimize seller visibility and credibility.
- Developed ideas and proposals through pitching and presentations.
- Negotiated deals and curated SKUs for campaigns, promotions, and online marketing.
HR Associate | HR Operations
Shell Business Operations
03.2018 - 03.2019
- Provided end to end HR Operations support to employees, line managers, and local HR.
- Executed complex Local HR Processes ensuring high quality data management and documentation.
- Analyzed issues and developed Continuous Improvement projects to eliminate process lags including quotas and bonuses computation.
- Successfully executed large-scale events such as team building and HR celebrations to increase employee participation.
- Incorporated employee feedback to improve processes and strategic long-term business plans.
- Created and designed newsletters for HR organization distribution.
- Negotiated with venues and vendors to meet event objectives.
- Developed planning strategies and maintained best practices for budgets, project plans, event timelines, and presentations.
- Evaluated existing plans and processes to identify opportunities for improvement.
- Managed HR Information & Analysis, Performance, Deployment & Rewards policies and processes.
- Delivered employee engagement projects including HR 100 Days Celebration, Valentine's Day Celebration, Summer and Off-site Team Buildings.
- Served as Telephony Focal Point managing team schedules and system efficiency.
- Led Continuous Improvement projects including Employee Pension Excel Tool, Part Time Working Hours Tool, Case Management Articles, Work Instruction Revisions, and Development of Automated Excel Planning Tool for leaders.
Practicum Trainee
Henkel Asia Shared Services Centre
09.2017 - 12.2017
- Assisted Business Controlling Manager in Fixed Asset counting and SAP invoice printing.
- Collaborated with IT department to complete annual Fixed Asset Counting Inventory. Analyzed departmental documents for distribution and filing.
Education
BS - Financial Management
De La Salle University
11-2018
Skills
- Advanced Microsoft Excel, Word, and PowerPoint skills
- Quickbooks Online
- Salesforce
- Procurement management
- SAP competency
- Accurate data entry
- Skilled in digital tools
- Expertise in managing projects
- Data analysis
- Effective stakeholder engagement
Timeline
General Manager
Kingson Construction
03.2020 - 05.2025
Relationship Manager | Fashion Category
Shopee Philippines Incorporation
03.2019 - 03.2020
HR Associate | HR Operations
Shell Business Operations
03.2018 - 03.2019
Practicum Trainee
Henkel Asia Shared Services Centre
09.2017 - 12.2017
BS - Financial Management
De La Salle University