Dynamic technical support and sales professional with extensive experience in diagnosing and resolving complex technical issues while effectively upselling products and services tailored to customer needs, ensuring optimal system functionality. Recognized for a strong commitment to team collaboration and achieving results in fast-paced environments, with a proven ability to adapt to evolving challenges. Highly skilled in leveraging problem-solving and communication abilities to provide exceptional customer service and support, fostering lasting client relationships.
Hi, I’m
Meliniel Padillo
Tech Support Expert
ILOILO
Summary
Overview
17
years of professional experience
Work History
Asurion & Verizon
Tech Support Expert
05.2022 - Current
Job overview
- Assisted customers with various types of technical issues over the phone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customers’ issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Stayed abreast of the latest software developments to enhance job knowledge.
- Monitored support activity trends to create a problem-resolution and solution reports
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
TDCX-IL
Tech Support Expert
06.2021 - 04.2022
Job overview
- Manage large numbers of incoming phone calls
- Identify and assess customers’ concerns to achieve satisfaction
- Build trust with the customer with an assurance statement
- Provide accurate, valid, and complete information by using the right method/resources
- Handle customer complaints, provide appropriate resolutions and alternatives, and set expectations
- Take the extra mile to engage customers
WNS-IL
Customer Service Representative
01.2020 - 12.2020
Job overview
- Listen and respond to customers’ needs and concerns immediately.
- Provide information concerning flight cancellation, change, name correction, refund &, etc.
- Review or make changes to customer accounts as per request.
- Handle special requests of the customer within airlines guidelines and policies.
- Record details of customer contacts and actions are taken.
- Research answers or solutions as needed.
- Refer customers to supervisors, and managers for further assistance when needed.
IQOR
Customer Service Representative
11.2019 - 01.2020
Job overview
- Listen and respond to customers’ needs and concerns immediately.
- Provide information about the status of their orders.
- Review or make changes to customer accounts as per request.
- Handle returns or complaints.
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, and managers for further assistance when needed.
Sana for Elec & Tel Co., Ltd.
SALES REPRESENTATIVE
06.2017 - 05.2018
Job overview
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Services existing customer accounts, obtains orders, and expedites deliveries accordingly.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Establish, develop and maintain positive business and customer relationships.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc.
- Preparing quotations for all inquiries.
Sana for Elec & Tel Co., Ltd.
PROCUREMENT COORDINATOR
04.2009 - 05.2017
Job overview
- Obtaining inventory from the stock department & organizing orders.
- Reviewed and undertook comparative cost analysis of supplier’s quotation and negotiated cost reductions.
- Preparing purchase orders and conducting continuous monitoring.
- Process payments of approved suppliers & freight forwarders.
- Booking freight forwarders for FOB & Ex- Works orders.
- Dealt directly with suppliers by monitoring production timelines, and consistently reducing lead time to ensure prompt and accurate delivery of orders.
- Obtaining documents from suppliers and sending them for customs clearance.
- Obtaining freight charges and expenses and preparing costs.
- Acquired a solid understanding of pricing and its correlation to the sales process.
- Maintained all procurement records from purchase, payments, logistics, and cost.
- Email communications and some secretarial work.
Education
Iloilo Doctor's CollegeIloilo City, Province Of Iloilo, Philippines
Bachelor of Science from Commerce
04.2001
University Overview
Skills
Remote Support
Telco Support
Device Virtual Assistance
Network configuration
Sales
Timeline
Tech Support Expert
Asurion & Verizon
05.2022 - Current
Tech Support Expert
TDCX-IL
06.2021 - 04.2022
Customer Service Representative
WNS-IL
01.2020 - 12.2020
Customer Service Representative
IQOR
11.2019 - 01.2020
SALES REPRESENTATIVE
Sana for Elec & Tel Co., Ltd.
06.2017 - 05.2018
PROCUREMENT COORDINATOR
Sana for Elec & Tel Co., Ltd.
04.2009 - 05.2017
Iloilo Doctor's College
Bachelor of Science from Commerce
04.2001