Melinda Norainne Joy Marcelo
BS Hospitality Management
Quezon City
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
Language
Work History
Service Crew Intern
Conrad Hotels And Resorts Manila
02.2023 - 05.2023
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Hospitality Management
University of Santo Tomas
España Boulevard, Sampaloc Manila 04.2001 -
Skills
Team Collaboration
Timeline
Service Crew Intern
Conrad Hotels And Resorts Manila
02.2023 - 05.2023
Bachelor of Science - Hospitality Management
University of Santo Tomas
04.2001 -
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