Melinda Badiang
Noveleta, Province Of Cavite,CAV
Summary
Dynamic Operations Manager with a proven track record at EMMERS MARITIME AND ALLIED SERVICES INC, excelling in team leadership and customer service. Enhanced performance outcomes through effective employee motivation and problem-solving strategies, while managing budgets and ensuring compliance with health and safety standards. Committed to fostering strong client relationships and delivering projects on time. Responsible for the daily operation of the company.
Overview
27
27
years of professional experience
Work History
Accounts Assistant
RICH MARSH CORPORATION
Pulilan, Province Of Bulacan, Philippines
01.1999 - 12.2000
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
Operations Manager
EMMERS MARITIME AND ALLIED SERVICES INC
06.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
Boatman Management And Allied Services
01.2004 - 02.2011
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Approved and supervising the recruitment procedures of the company.
- To keep orderly and updated records of government entity.
- responsible for overall and daily operation.
Accounting Associate
CONIC INDUSTRIAL SUPPLY CENTER
09.2000 - 02.2004
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Addressed and resolved complex and unexpected variances.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Collaborated with auditors to ensure compliance with regulatory requirements during annual audits.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
Education
Bachelor of Science - ACCOUNTANCY
GARCIA COLLEGE OF TECHNOLOGY
KALIBO AKLAN03-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Employee motivation
- Customer relationship management
- MS office
- Client relationships
- Schedule management
- Health and safety compliance
Timeline
Operations Manager
EMMERS MARITIME AND ALLIED SERVICES INC
06.2011 - Current
Operations Manager
Boatman Management And Allied Services
01.2004 - 02.2011
Accounting Associate
CONIC INDUSTRIAL SUPPLY CENTER
09.2000 - 02.2004
Accounts Assistant
RICH MARSH CORPORATION
01.1999 - 12.2000
Bachelor of Science - ACCOUNTANCY
GARCIA COLLEGE OF TECHNOLOGY