Melgrace Magdalyn Baga
Administrative Assistant I
Dauin, Province Of Negros Oriental
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent Assistant with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Qualfon
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Personal Assistant
Freelance
06.2023 - 02.2024
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Production Staff
YLO CORPORATION
01.2022 - 01.2023
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Education
Professional Education - Continuing Professional Teacher Education (CPTE)
La Consolacion
Bais City, Negros Oriental 04.2001 -
Bachelor in Industrial Technology - Food Technology
Negros Oriental State University
Capitol Area, Kagawasan Avenue, Dumaguete City07-2022
Senior High School - General Education Strand
AMA Computer College
Dumaguete City05-2018
Junior High School -
Malongcay Dacu High School
Malongcay Dauin, Negros Oriental04-2016
Skills
Adaptability and flexibility
Cross-functional collaboration
Computer proficiency
Customer relationship management (CRM)
Service upselling
Account management
Recordkeeping strengths
Quality assurance controls
Payment processing
Technical Skill
Certification
[Licensed Professional Teacher (LPT), [Education] License - [2024]
Timeline
[Licensed Professional Teacher (LPT), [Education] License - [2024]
12-2026
Customer Service Representative
Qualfon
02.2024 - Current
Personal Assistant
Freelance
06.2023 - 02.2024
Honor Graduate Eligibility (PD 907), Granted by Civil Service Commission (2022)
07-2022
Production Staff
YLO CORPORATION
01.2022 - 01.2023
Professional Education - Continuing Professional Teacher Education (CPTE)
La Consolacion
04.2001 -
Bachelor in Industrial Technology - Food Technology
Negros Oriental State University
Senior High School - General Education Strand
AMA Computer College
Junior High School -
Malongcay Dacu High School
References
- BEVERLY, DEQUE, +639177123242
- ZENNYLYN, SANCHEZ, +639273787258
- FLORENCE MARIE, DOIT, +63925652024
ORGANIZATION
Member: MasterChef's Club Member: Rover Scout