Summary
Overview
Work History
Education
Skills
Profile
References
Timeline
Generic
MELE ANN LADRERO

MELE ANN LADRERO

RESTAURANT MANAGER
Bacoor

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

RESTAURANT MANAGER

Angel's Pizza
1 2021 - Current
  • Ensuring that high level of customer service is being offered
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reporting on goods trending, customer needs, budget and profit
  • Implementing effective strategies
  • Advising subordinates of any updates/procedures
  • Handling severe customer issues
  • Establish communication protocol to ensure all directives are being followed.
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Collaborated closely with other departments within organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.

CASHIER REGULAR/ADMIN REPRESENTATIVE/TEAM LEADER

Kenny Rogers Roasters
02.2015 - 12.2021
  • Managing transactions with customers using cash registers
  • Scanning goods and ensuring pricing is accurate
  • Collecting payments whether in cash or credit
  • Ensuring all transactions are tallied.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout facility.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

STORE MANAGER

Kenny Rogers Roasters
01.2016 - 01.2021
  • Managing transactions with customers using cash registers
  • Scanning goods and ensuring pricing is accurate
  • Collecting payments whether in cash or credit
  • Ensuring all transactions are tallied.

CAKE DECORATOR

Arlees Bread House
01.2013 - 01.2015
  • Baking and cake decorating
  • Use variety of methods and tools to bring customer's vision to life in form of cake decorations
  • To ensure and provide them desired cake designs
  • To provide best value for money.
  • Led workshops on cake decorating techniques for aspiring decorators, sharing knowledge and expertise with others in field.
  • Proactively addressed any customer concerns or complaints, demonstrating commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.

Education

COLLAGE GRADUATE - HOTEL AND RESTAURANT MANGEMENT

UNIVERSITY OF CHRIST THE KING COLLAGE
CALBAYOG CITY WESTERN SAMAR
04.2001 -

Skills

  • Staff Management

  • Operations Management

  • Customer Engagement

Profile

09054031099, ansaldana06@gmail.com, Panapaan 6 Sta. Lucia Village Unit E Flores Apartment, Bacoor, Cavite

References

  • Ms. Marivic Laurel, RESTAURANT MANAGER AT MARY GRACE, 09054745661
  • Mr. Jerrymil M. Angat, ASSISTANT COOK AT GERRY'S GRILL, 09054745661

Timeline

STORE MANAGER

Kenny Rogers Roasters
01.2016 - 01.2021

CASHIER REGULAR/ADMIN REPRESENTATIVE/TEAM LEADER

Kenny Rogers Roasters
02.2015 - 12.2021

CAKE DECORATOR

Arlees Bread House
01.2013 - 01.2015

COLLAGE GRADUATE - HOTEL AND RESTAURANT MANGEMENT

UNIVERSITY OF CHRIST THE KING COLLAGE
04.2001 -

RESTAURANT MANAGER

Angel's Pizza
1 2021 - Current

MELE ANN LADRERORESTAURANT MANAGER