MELDY ROSE LUCERO
Sta. Rita
Summary
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Administrative Aide I
CITY GOVERNMENT OF TACLOBAN
07.2023 - Current
- Received documents from different offices, record and update them in the system.
- Answered clients' queries regarding the status of their documents.
- Ensured maximum client satisfaction by providing exceptional and personal service.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
Hotel Room Attendant
Hotel Alejandro
06.2019 - 03.2022
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive year round.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest check ins.
- Contributed to positive guest reviews, providing exceptional service during their stay.
- Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Hotel Housekeeper
Go Hotels
01.2014 - 03.2018
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Administrative Aide I
NATIONAL MARITIME POLYTECHNIC
07.2008 - 07.2010
- As a Frontline Service at the Library Resource Center, I assisted clients in looking for their reference materials.
- Signed clients' clearances, made sure they have returned any borrowed books and other reference materials.
- Routed communication letters to various offices.
- Helped overall duties and responsibilities of my immediate superior.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
- Assisted coworkers and staff members with special tasks on daily basis.
- Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
Store Assistant
Libro, Atbp.
03.2008 - 06.2008
- Greeted customers and helped them locate their preferred books.
- Scanned items and offered discounts to customers.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Sales Associate
Highway Supermart, Inc.
04.2004 - 10.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Commerce major in Banking and Finance
St. Paul's Business School
Palo, Leyte10.2007
Skills
- MS Office
- Word
- Excel
- Verbal Communication
- Presentation Preparation
- Customer Service
- Time Management
- Customer Relations
- Office Administration
- Documentation and Recordkeeping
- Professional and mature
- Client Relations
- Meticulous attention to detail
- Filing
- Recordkeeping
References
- Atty. Christian Eduard De Dios, City Government of Tacloban, Magsaysay Blvd., Tacloban City
- Dr. Angelica Joyce Gacutno- Evardone, Eastern Visayas Regional Medical Center (EVMC), Bagacay, Tacloban City
- Engr. Efren Lamoglia, Mission President, Philippines Davao Mission, Lanang, Davao City
Additional Information
Interests: cooking, experimenting new dishes, cleaning, music, jogging, beaches.
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrative Aide I
CITY GOVERNMENT OF TACLOBAN
07.2023 - Current
Hotel Room Attendant
Hotel Alejandro
06.2019 - 03.2022
Hotel Housekeeper
Go Hotels
01.2014 - 03.2018
Administrative Aide I
NATIONAL MARITIME POLYTECHNIC
07.2008 - 07.2010
Store Assistant
Libro, Atbp.
03.2008 - 06.2008
Sales Associate
Highway Supermart, Inc.
04.2004 - 10.2004
Bachelor of Science - Commerce major in Banking and Finance
St. Paul's Business School
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