MELCHOR AMOSCO CABORNAY

Uber - Chat Support & Phone Support

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Amazon - CSR

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

DoorDash - Chat Support

• Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
• Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.

Nissan - CSR

• Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
• Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.

• Maintained strong relationships with customers, leading to increased repeat business.
• Enhanced company reputation by addressing customer concerns and resolving issues promptly.
• Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.