Melanie Mae Milgo
Davao City, Province Of Davao Del Sur
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.
Professional with strong background in customer interactions and service solution, Highly Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction, loyalty and time management. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments.
Overview
6
6
years of professional experience
Work History
Billing and Sales Associate
Sutherland Global Service
10.2023 - 02.2025
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Recommended complementary purchases to customers, increasing revenue.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
VXI Global Holdings
01.2020 - 10.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products, such as offering Internet service/ upgrade internet speed, new cellphones and Tv Services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated customer on current promotional offerings and products using persuasive selling tactics.
Retail Representative
RMS COLLECT PHILS. INC-DAVAO ( IQOR )
07.2019 - 04.2020
- Conducted product demonstrations to showcase features and benefits, driving sales growth.
- Resolved customer complaints professionally, turning potential negative experiences into positive outcomes.
- Increased sales through effective product promotion and upselling techniques.
- Provided excellent communication with customers, enhancing overall retail experience.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
BS COMPUTER SCIENCE
Philippine College of Technology ( PCT )
Garden Park Village, Bajada Davao CitySkills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency and Salesforce software
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Customer relations
- Computer proficiency
- Task prioritization
- Time management
- Customer service
Timeline
Billing and Sales Associate
Sutherland Global Service
10.2023 - 02.2025
Sales Associate
VXI Global Holdings
01.2020 - 10.2023
Retail Representative
RMS COLLECT PHILS. INC-DAVAO ( IQOR )
07.2019 - 04.2020
BS COMPUTER SCIENCE
Philippine College of Technology ( PCT )
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