Learning new things
Melanie Joy Santos
Makati City
Summary
Resourceful and experienced virtual assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Specialist
Safelink and Net10
07.2020 - 08.2022
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Virtual Assistant
Amazon
02.2020 - 05.2021
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Executed travel arrangements by researching and booking flights and accommodations.
Chat Support Representative
Carchat24 Inc
09.2019 - 02.2020
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Science - Business Economics
University of San Carlos
05.2019 - 05.2023
Skills
Technical support knowledge
Interests
Surfing the internet
Reading books
Watching movies
Timeline
Technical Specialist
Safelink and Net10
07.2020 - 08.2022
Virtual Assistant
Amazon
02.2020 - 05.2021
Chat Support Representative
Carchat24 Inc
09.2019 - 02.2020
Bachelor of Science - Business Economics
University of San Carlos
05.2019 - 05.2023
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