MELANIE B. WILLIAMS
Carmona, Province Of Cavite
Summary
Dynamic professional with extensive experience in operations and financial management, notably as a Casino Cage Manager at Norwegian Cruise Line. Proven track record in training and mentoring staff, enhancing customer service, and ensuring compliance. Adept at fostering team development, driving continuous improvement in high-pressure environments. Adept at working with an environment with different multiculturalism.
Teaching French Language from basic to advance can also be an advantage.
Knowledge on microsoft office.
Overview
29
29
years of professional experience
Work History
Prorietor
Self Employed
02.2008 - 06.2025
- Managed financial operations, including budgeting, income and expense tracking.
- Maintained and managed development of the entire assets.
Casino Cage Manager
Norwegian Cruise Line
05.2007 - 01.2008
- Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with the company's policies and procedures.
- Performed daily and end of the cruise balancing and reported directly to the head office.
- Resolved customer inquiries and disputes promptly, maintaining high levels of guest satisfaction.
- Led initiatives for staff development programs, fostering a culture of continuous improvement within the team.
- Coordinated scheduling of cage personnel to ensure adequate staffing levels during peak times.
- Trained, supervised and evaluated workers.
Casino Staff
Star Cruises/ Norwegian Cruise Lines
03.1996 - 03.2007
- Team member for the smooth casino operation.
- Adhered to the policies and procedure.
- Delivered customer services at a high standard.
Education
Master of Arts - Special Education
University of Perpetual Help System Laguna
Binan Laguna04-2019
Bachelor of Science - Foreign Service
Lyceum of The Philippines University
Intramuros, Metro Manila, Philippines04-1992
High School Diploma -
Grinhar College Academy
Binan Laguna03-1988
No Degree - Basic Education
Mabuhay Elementary School
Carmona Cavite03-1984
Skills
- Operations and financial management
- Training and mentoring
- Customer service management
- Performance evaluations
- Small business operation
- Knowledge on microsoft office
Personal Information
Address: P5B11L5 Oklahoma St. Brgy. Lantic Carmona Estates, Carmona Cavite
Date of birth: September 16,1972
Religion: Catholic
Hobbies:
Playing electric organ
Teaching Choir SATB
Singing
Swimming
Travelling
Meditation
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Prorietor
Self Employed
02.2008 - 06.2025
Casino Cage Manager
Norwegian Cruise Line
05.2007 - 01.2008
Casino Staff
Star Cruises/ Norwegian Cruise Lines
03.1996 - 03.2007
Master of Arts - Special Education
University of Perpetual Help System Laguna
Bachelor of Science - Foreign Service
Lyceum of The Philippines University
High School Diploma -
Grinhar College Academy
No Degree - Basic Education
Mabuhay Elementary School
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