Melanie Walisan
171B Galloway Road Scarborough Toronto
Summary
Adept at enhancing customer experiences and fostering a clean, safe dining environment, demonstrated during tenure at Patawig Cafe and Restaurant. Excelled in food safety and customer service, significantly contributing to repeat business. Skilled in food preparation and hygiene, my proactive approach and teamwork led to operational improvements and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Crew Member
Patawig Cafe and Restaurant
Buguias,Benguet
09.2024 - Current
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained a clean work area throughout the shift.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Greeted customers and provided excellent customer service.
- Ensured compliance with health regulations by following proper sanitation procedures.
- Organized tables for incoming guests in an efficient manner.
- Drove team success by quickly completing assigned tasks.
- Processed payments on cash register and counted back bills and change to patrons.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Organized and restocked supplies to support operations and team productivity.
Horticulturist
Matsubayashi Kazotomo
Kurume,Fukouka
07.2022 - 07.2024
- Harvested crops at the optimum time for maximum yield and quality.
- Maintained a safe work environment by adhering to safety protocols.
- Applied fertilizers and pesticides according to agronomic recommendations.
- Trained new workers on safety and ranch procedures.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Sowed seeds, planted seedlings, and transplanted crops by hand or with mechanized equipment.
- Loaded agricultural products into trucks to deliver products to markets or storage facilities.
- Irrigated crops manually or using automated systems such as pivots or sprinklers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Kitchen Staff Member
Mother's Fast Food and Restaurant
Buguias,Benguet
03.2021 - 02.2022
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Kept track of food waste and spoilage to ensure minimal loss.
- Cleaned and sanitized utensils, dishes or silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Prepared workstations with ingredients and tools to increase efficiency.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Responded promptly to customer complaints regarding food quality or service issues.
- Performed other related duties as assigned by supervisor.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
Vegetable Farmer
Hi-Land Farmers
La Trinidad, Benguet
10.2018 - 02.2022
- Provided guidance on best practices related to vegetable production methods.
- Inspected plants regularly for signs of disease or damage from insects or animals.
- Weeded, thinned and pruned crops to verify proper sunlight and growth.
- Developed plans for efficient use of resources such as land, labor and materials.
- Organized plant stocks for optimal growth and transported to displays when ready for customer sales.
- Monitored crops for pests, diseases and weeds; applied pesticides when necessary.
- Planned harvest and planting schedules.
Education
Bachelor of Science - Business Administration
University of The Cordilleras
Baguio City,Philippines09-2018
Skills
- Customer service
- Cleaning and sanitizing
- Cleanliness and hygiene
- Food preparation procedures
- Task assistance
- Basic food preparation
Languages
Tagalog
First Language
English
Advanced (C1)
C1
Affiliations
- Gardening
- Hiking
- Playing Basketball
Timeline
Service Crew Member
Patawig Cafe and Restaurant
09.2024 - Current
Horticulturist
Matsubayashi Kazotomo
07.2022 - 07.2024
Kitchen Staff Member
Mother's Fast Food and Restaurant
03.2021 - 02.2022
Vegetable Farmer
Hi-Land Farmers
10.2018 - 02.2022
Bachelor of Science - Business Administration
University of The Cordilleras
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