Melanie Tolitol
Panglao Bluewater Beach Resort, Inc.
Panglao, Bohol,BOH
13
Years of experience
Dedicated professional with extensive housekeeping knowledge and strong leadership skills. Committed to optimizing guest experiences through effective communication and operational coordination, consistently reducing complaints and enhancing satisfaction.
Work History
Room Attendant
3 Years 5 Months- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Inspected linens and amenities to ensure quality and compliance with resort standards.
- Responded promptly to guest requests for additional services.
- Trained new staff on cleaning protocols and customer service best practices.
- Implemented inventory management procedures for housekeeping supplies, reducing waste.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Fostered positive work environment, shared best practices with new team members.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Coordinator
9 Months- Coordinated daily housekeeping operations to ensure guest satisfaction and service quality.
- Managed inventory of cleaning supplies and equipment for optimal operational efficiency.
- Collaborated with maintenance team to address facility issues impacting guest experience promptly.
- Implemented quality control measures to maintain high standards of cleanliness throughout the resort.
- Streamlined communication between departments to improve service delivery and response times.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Communicated repair needs to maintenance staff.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
- Contributed to hotel sustainability efforts by implementing eco-friendly cleaning practices within the housekeeping department where possible.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Room Attendant/Housekeeping Coordinator
3 Years 10 MonthsRoom Attendant (Contractual)
5 Months- Maintained cleanliness and organization of guest rooms, ensuring high standards of hospitality.
- Conducted regular inspections to identify maintenance issues, coordinating with facilities for timely resolutions.
- Collaborated with housekeeping team to streamline cleaning processes, enhancing overall efficiency.
Room Attendant (contractual)
5 Months- Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
- Collaborated with housekeeping team to optimize room turnover efficiency and maintain inventory levels.
- Implemented quality control measures for cleaning supplies and equipment to enhance operational effectiveness.
Room Attendant
8 Months- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
- Responded promptly to guest requests for additional services or accommodations.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Clean Public Area.
Education
Bachelor of Science - Hotel And Restaurant Management
Skills
Can do Multi Tasking
Hard Working
Time Management
Computer literate
Communication
Leadership
Teamwork orientation
Housekeeping knowledge
Bed making proficiency
Timeline
Housekeeping Coordinator
Panglao Bluewater Beach Resort, Inc.
06.2025 - 03.2026Read More
Room Attendant
Panglao Bluewater Beach Resort, Inc.
05.2022 - 10.2025Read More
Room Attendant/Housekeeping Coordinator
Panglao Bluewater Beach Resort, Inc.
05.2022 - 03.2026Read More
Room Attendant (Contractual)
Riviera Mansion
02.2019 - 07.2019Read More
Room Attendant (contractual)
Rothman Hotel
06.2018 - 11.2018Read More
Room Attendant
Hotel St. Ell
07.2013 - 03.2014Read More
Mariners' Polytechnic Colleges Foundation
Bachelor of Science from Hotel And Restaurant Management
Read More