Melanie Solano
Caloocan City
Summary
Accomplished IT professional with over 12 years of experience designing and implementing innovative IT solutions. Expertise in system integration, Agile project management, and stakeholder collaboration. Adept at aligning technical capabilities with strategic objectives to drive operational efficiency and business growth. Passionate about delivering transformative solutions through problem-solving and leadership.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Manager, Systems Analysis and Integration
SKYCABLE CORPORATION
12.2019 - Current
- Architected and implemented system integration strategies aligning IT initiatives with business goals
- Led and mentored a team of Systems Analysts, enhancing productivity and technical expertise
- Designed and managed end-to-end solutions ensuring seamless system interoperability
- Evaluated third-party vendor solutions, driving cost-efficient partnerships
- Delivered technical presentations to senior leadership to support strategic decision-making
- Implemented a system upgrade reducing processing time by 30%
- Streamlined cross-departmental workflows, increasing efficiency by 20%
Supervisor - IT Systems Analyst I
SKYCABLE CORPORATION
12.2011 - 12.2019
- Gathered, documented, and translated business requirements into technical specifications
- Led Agile project teams, delivering high-impact software solutions on schedule
- Conducted risk assessments and provided actionable insights to mitigate project delays
- Collaborated with cross-functional teams for successful system implementations
- Transitioned legacy systems to modern platforms, enhancing reliability
- Championed process automation projects, reducing manual effort by 40%
Education
Bachelor - Computer Science
La Consolacion College
Deparo, CaloocanSkills
- Systems Solutions
- Business Process Optimization
- Agile Methodologies
- Stakeholder Engagement
- Integration Strategy
Team leadership
Operations management
Strategic planning
Decision-making
Websites
Certification
Google Project Management Professional Certificate, 2023
Projects And Achievements
- Customer Onboarding Automation, 2021 - 2022, Developed and implemented an automated system for customer onboarding, reducing manual workload.
- Field Service System Rollout, 2020, Led the deployment of Salesforce Service Cloud, improving field service management.
- Digital Application System, 2019, Designed an online customer application system integrated with Salesforce.
- Voucher Prepaid Systems, 2015 - 2019, Managed billing, inventory, and voucher systems to streamline prepaid operations.
- Reward Systems Integration, 2017, Developed integration for seamless points redemption in the company's rewards program.
- HR Systems Implementation, 2014, Led the development of an HR system to monitor employee onboarding.
Timeline
Manager, Systems Analysis and Integration
SKYCABLE CORPORATION
12.2019 - Current
Supervisor - IT Systems Analyst I
SKYCABLE CORPORATION
12.2011 - 12.2019
Bachelor - Computer Science
La Consolacion College
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