Melanie Mullet
Tuyan, City Of Naga, Cebu,CAS
Summary
A dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Synchrony Global Services Philippines Inc.
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accounts Receivable Analyst
Sugbu ACS Food Manufacturing Corporation
04.2021 - 07.2022
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
Education
Bachelor of Science - Financial Management
University of San Carlos-Downtown Campus
Cebu City, Province Of Cebu, Philippines12.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
Synchrony Global Services Philippines Inc.
07.2022 - Current
Accounts Receivable Analyst
Sugbu ACS Food Manufacturing Corporation
04.2021 - 07.2022
Bachelor of Science - Financial Management
University of San Carlos-Downtown Campus
Similar Profiles
Alfredo MojarAlfredo Mojar
Customer Service Representative at Synchrony Global Services Philippines, IncCustomer Service Representative at Synchrony Global Services Philippines, Inc
JAKE ANDREW P. INOCJAKE ANDREW P. INOC
Collections Representative at Synchrony Global Services Philippines INC.Collections Representative at Synchrony Global Services Philippines INC.
JAYSAMAE DE PAZJAYSAMAE DE PAZ
Customer Solutions Representative at Synchrony Global Services Philippines Inc.Customer Solutions Representative at Synchrony Global Services Philippines Inc.