Melanie Mendiola
Antipolo City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
CSR/LOYALTY/TSR / RETENTION /Sales Associate
CONCENTRIX
Quezon City
07.2014 - 11.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Senior Customer Service Associate
PCCW
Pasig City
04.2009 - 05.2014
- Devised workaround solutions for mobile related issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Resolved 80% issues over phone with 30 customers daily.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Bachelor in Business Education
Polytechnic University of The Philippines
Sta Mesa Manila 06.1993 - 10.1997
Skills
Understanding of sales retention
Timeline
CSR/LOYALTY/TSR / RETENTION /Sales Associate
CONCENTRIX
07.2014 - 11.2022
Senior Customer Service Associate
PCCW
04.2009 - 05.2014
Bachelor of Science - Bachelor in Business Education
Polytechnic University of The Philippines
06.1993 - 10.1997
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