Melanie Mabaet
Customer Service Representative
Manila
Overview
2027
2027
years of professional experience
Work History
Financial Advisor
Jp Morgan Chase Bank N.A
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Account Executive
Exl Services
08.2025 - Current
- Managed customer account inquiries, ensuring timely and accurate resolution of issues.
- Collaborated with cross-functional teams to enhance customer satisfaction and retention strategies.
- Conducted regular account reviews, identifying areas for improvement in service delivery.
- Developed and maintained strong relationships with clients, fostering trust and loyalty.
Customer Service Representative
Wells Fargo
12.2024 - 05.2025
Timeline
Customer Account Executive
Exl Services
08.2025 - Current
Customer Service Representative
Wells Fargo
12.2024 - 05.2025
Financial Advisor
Jp Morgan Chase Bank N.A