Melanie Lamsen
Process Associate
Abucay
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Process Associate
Genpact Philippines
Balanga Bataan
06.2019 - Current
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and applied change management to achieve desired outcomes.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Ace Bpo
Abucay Bataan
06.2017 - 01.2018
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Secondary Education - Major in Social Studies
Bataan Peninsula State University
Balanga Bataan 06.2014 - 04.2015
Skills
Data Entry
Excellent Communication
Critical Thinking
Interpersonal Communication
Teamwork and Collaboration
Flexible and Adaptable
Decision-Making
Timeline
Process Associate
Genpact Philippines
06.2019 - Current
Customer Service Representative
Ace Bpo
06.2017 - 01.2018
Bachelor Of Secondary Education - Major in Social Studies
Bataan Peninsula State University
06.2014 - 04.2015