Summary
Work History
Education
Skills
Timeline
Generic
melanie gorduiz

melanie gorduiz

Valenzuela City

Summary

A dynamic leader with a proven track record at Integrated Business Solutions, I excel in fostering teamwork and collaboration, driving performance improvement, and enhancing customer satisfaction. Leveraging problem-solving and team motivation skills, I've consistently achieved high customer satisfaction levels and operational excellence.

Work History

Team Leader

Integrated Business Solutions
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Conducted regular reviews of operations and identified areas for improvement.

Customer Service Associate

Legato Health Technology
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Subject Matter Expert

Teleperformance Philippines
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Conducted regular reviews of operations and identified areas for improvement.

Recruitment Specialist

Principalia Management
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Administrative Clerk

Japan PNB Leasing and Finance
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Entered data into system and updated customer contacts with information to keep records current.

Administrative Assistant

Contractual Concepts Inc
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Na - Na

Arellano University
Sta Ana Manila Philippines
03.1997

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Performance improvement
  • Goal setting

Timeline

Team Leader

Integrated Business Solutions

Customer Service Associate

Legato Health Technology

Subject Matter Expert

Teleperformance Philippines

Recruitment Specialist

Principalia Management

Administrative Clerk

Japan PNB Leasing and Finance

Administrative Assistant

Contractual Concepts Inc

Na - Na

Arellano University

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melanie gorduiz