Summary
Overview
Work History
Education
Skills
Cellularnumber
References
Personal Information
Timeline
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MELANIE G. BONIFACIO

MELANIE G. BONIFACIO

Customer Service Specialist
San Isidro Rodriguez

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
13
13
years of post-secondary education

Work History

Customer Service Representative (Billing/Tier 1 technical support/Sales)

Afni Philippines
01.2022 - 09.2024

Sales Representative (Inbound/Outbound)

Alorica
05.2014 - 12.2021

Customer Service Representative

Concentrix
12.2013 - 03.2014

Customer Service Representative

Diamedix Technologies, Inc.
01.2013 - 11.2013

Account Consultant

Cendaña Credit and Collection
07.2009 - 01.2013

Account Consultant

Añonuevo Credit and Collection Agency
06.2008 - 12.2008

Education

Bachelor - Secondary Education Major in Computer Science

University of Manila
Manila City

Secondary - undefined

Rizal High School
Pasig City
01.1996 - 04.2002

Primary - undefined

Pinagbuhatan Elementary School
Pasig City
01.1990 - 04.1996

Skills

Strategic sales knowledge

Cellularnumber

+63 977 267 9799

References

  • Ian Christopher Musnit, Operations Manager, Afni Philippines, +63 949 733 1998
  • Katherine Joy Rodriguez, Manager, Afni Philippines, +63 917 310 4581
  • Elejah Abala, Manager, Afni Philippines, +63 917 255 1114

Personal Information

  • Age: 41
  • Citizenship: Filipino
  • Date of Birth: 11/02/83
  • Gender: Female
  • Marital Status: Married
  • Religion: Roman Catholic

Timeline

Customer Service Representative (Billing/Tier 1 technical support/Sales)

Afni Philippines
01.2022 - 09.2024

Sales Representative (Inbound/Outbound)

Alorica
05.2014 - 12.2021

Customer Service Representative

Concentrix
12.2013 - 03.2014

Customer Service Representative

Diamedix Technologies, Inc.
01.2013 - 11.2013

Account Consultant

Cendaña Credit and Collection
07.2009 - 01.2013

Account Consultant

Añonuevo Credit and Collection Agency
06.2008 - 12.2008

Secondary - undefined

Rizal High School
01.1996 - 04.2002

Primary - undefined

Pinagbuhatan Elementary School
01.1990 - 04.1996

Bachelor - Secondary Education Major in Computer Science

University of Manila
MELANIE G. BONIFACIOCustomer Service Specialist