MELANIE G. BONIFACIO
Customer Service Specialist
San Isidro Rodriguez
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Representative (Billing/Tier 1 technical support/Sales)
Afni Philippines
2022.01 - 2024.09
Sales Representative (Inbound/Outbound)
Alorica
2014.05 - 2021.12
Customer Service Representative
Concentrix
2013.12 - 2014.03
Customer Service Representative
Diamedix Technologies, Inc.
2013.01 - 2013.11
Account Consultant
Cendaña Credit and Collection
2009.07 - 2013.01
Account Consultant
Añonuevo Credit and Collection Agency
2008.06 - 2008.12
Education
Bachelor - Secondary Education Major in Computer Science
University of Manila
Manila CitySecondary - undefined
Rizal High School
Pasig City 1996.01 - 2002.04
Primary - undefined
Pinagbuhatan Elementary School
Pasig City 1990.01 - 1996.04
Skills
Strategic sales knowledge
Retail materials management
Key stakeholder relationship building
Administrative support
Service standard compliance
Creative problem solving
Training development aptitude
Sales expertise
Account management
Cellularnumber
+63 977 267 9799
References
- Ian Christopher Musnit, Operations Manager, Afni Philippines, +63 949 733 1998
- Katherine Joy Rodriguez, Manager, Afni Philippines, +63 917 310 4581
- Elejah Abala, Manager, Afni Philippines, +63 917 255 1114
Personal Information
- Age: 41
- Citizenship: Filipino
- Date of Birth: 11/02/83
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Customer Service Representative (Billing/Tier 1 technical support/Sales)
Afni Philippines
2022.01 - 2024.09
Sales Representative (Inbound/Outbound)
Alorica
2014.05 - 2021.12
Customer Service Representative
Concentrix
2013.12 - 2014.03
Customer Service Representative
Diamedix Technologies, Inc.
2013.01 - 2013.11
Account Consultant
Cendaña Credit and Collection
2009.07 - 2013.01
Account Consultant
Añonuevo Credit and Collection Agency
2008.06 - 2008.12
Secondary - undefined
Rizal High School
1996.01 - 2002.04
Primary - undefined
Pinagbuhatan Elementary School
1990.01 - 1996.04
Bachelor - Secondary Education Major in Computer Science
University of Manila