Melanie Flaviano
Customer Service Representative
Caloocan City, Metro Manila,00
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
3
3
Certifications
1
1
Language
Work History
Customer Service Representative
IntouchCx
08.2017 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Responsible for supplementing and fulfilling audit-driven projects on deemed necessary for the benefit of operations.
Customer Service Representative
Teletech - Novaliches
04.2014 - 03.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Office Administration
University of Caloocan City
Caloocan City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Ismael Mathay Sr. High School
Quezon City Metro Manila 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Adaptability and flexibility
Customer relationship management (CRM)
Technical support
Certification
Caregiving (Elderly)
Additional Information
References:
Lagrimas M. Naorbe.
Consultant Manager
Sycwin Coating And Wires
- emmanaorbe@gmail.com
Cell No: 0917-509-0504
Janet Flores
Customer Service Representative II
IntouchCX
- jflores04@intouchcx.com
Cell No: 0976-071-8225
Timeline
Caregiving (Elderly)
03-2024
Basic Life Support with AED Training and Stop the Bleed Course
03-2024
Basic Nursing Skills
12-2023
Customer Service Representative
IntouchCx
08.2017 - 06.2025
Customer Service Representative
Teletech - Novaliches
04.2014 - 03.2017
Bachelor of Science - Office Administration
University of Caloocan City
04.2001 -
High School Diploma -
Ismael Mathay Sr. High School
04.2001 -
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