MELANIE DENAMARQUEZ
Paranaque City, Province of Rizal,RIZ
Summary
Dynamic professional with extensive experience in branch operations management at C P WORLD PHILIPPINES INC. Proven track record in enhancing customer service and fostering relationships, complemented by strong coaching and mentoring skills. Adept at utilizing CRM systems to streamline processes, driving significant improvements in client satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Branch Manager
C P WORLD PHILIPPINES INC.
MAKATI, PHILIPPINES
06.2024 - Current
- Assisted in daily branch operations, ensuring adherence to company policies and procedures.
- Supported customer service initiatives, addressing inquiries and resolving issues promptly.
- Learned and utilized branch management software for tracking transactions and reporting activities.
- Collaborated with team members to maintain a clean and organized workspace for optimal efficiency.
- Observed compliance standards during cash handling and transaction processes to mitigate risks.
- Participated in training sessions to enhance knowledge of financial products and services offered.
- Engaged with customers to build relationships, fostering loyalty and repeat business opportunities.
Business Development Manager
MALVAR CARGO EXPRESS
Las Pinas, Metro Manila, Philippines
05.2020 - 05.2024
- Developed and implemented strategic partnerships to enhance market presence.
- Conducted market analysis to identify growth opportunities and competitive advantages.
- Executed targeted outreach campaigns, increasing lead generation and client engagement.
- Collaborated with cross-functional teams to align business objectives and customer needs.
- Prepared comprehensive proposals and presentations for prospective clients.
- Monitored industry trends to inform strategic decision-making processes.
- Fostered relationships with key stakeholders to drive business expansion initiatives.
- Evaluated performance metrics to refine strategies and improve overall effectiveness.
SALES MANAGER
FREIGHT OPTIONS INC
PARANAQUE CITY , METRO MANILA
02.2010 - 09.2017
- Led sales team to achieve quarterly revenue targets through strategic planning and effective coaching.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Fostered strong client relationships, resulting in increased customer retention and satisfaction rates.
- Collaborated with marketing teams to align campaigns with sales objectives, driving lead generation efforts.
- Streamlined sales processes by integrating CRM systems, improving data accuracy and reporting efficiency.
- Conducted regular performance reviews to evaluate team progress and implement improvement plans as needed.
CSR, Sales
Freight Options
PARANAQUE METRO MANILA
02.2005 - 02.2007
- Managed customer inquiries, providing timely and accurate information on freight options.
- Developed tailored solutions to meet client shipping needs, enhancing customer satisfaction.
- Coordinated logistics operations, ensuring efficient shipment processing and delivery schedules.
- Trained new team members on CRM systems and customer service protocols for improved support.
- Analyzed customer feedback to identify service improvement opportunities, driving operational enhancements.
- Collaborated with sales teams to create strategic marketing materials that increased product awareness.
- Streamlined communication between departments to facilitate seamless order processing and resolution of issues.
Education
Bachelor of Science - Computer Science
CENTRAL PHILIPPINE UNIVERSITY
LAPAZ ILOILO05-2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
Timeline
Branch Manager
C P WORLD PHILIPPINES INC.
06.2024 - Current
Business Development Manager
MALVAR CARGO EXPRESS
05.2020 - 05.2024
SALES MANAGER
FREIGHT OPTIONS INC
02.2010 - 09.2017
CSR, Sales
Freight Options
02.2005 - 02.2007
Bachelor of Science - Computer Science
CENTRAL PHILIPPINE UNIVERSITY