MELANIE B. MALTO
Information Technology Officer II, Head, Center For Land Administration And Management-Philippines
Quezon City
Summary
Multi-skilled, adept in strategic planning and performance management. Spearheaded innovative project management strategies, enhancing operational efficiency and employee performance. Skilled in social media management, demonstrating exceptional leadership and problem-solving abilities. Achieved significant improvements in project outcomes, showcasing a results-driven approach with a blend of technical and interpersonal skills. Versatile event organizer.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Manager, CLAMP
DENR - Land Management Bureau
05.2021 - Current
- Develops and executes strategic plans and performance metrics
- In charge of Information, Education, and Communication activities of the bureau
- Supervises implementation of all trainings and learning events indicated in Learning Development Plan
- Exercises general supervision of special events in Land Management Bureau.
- Delivers feedback to decision-makers regarding employee performance
- Streamlines workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Establishes team priorities, maintained schedules and monitored performance.
Computer Programmer II
DENR - Land Management Bureau
06.2019 - 11.2020
- Assisted in the monitoring and evaluation of projects under the Land Administration and Management System- Philippines
- Drafted guidelines and policy proposals relative to Land Administration and Management System- Philippines
Planning Officer I
DENR - Land Management Bureau
09.2015 - 11.2019
- Evaluated project performance against goals and took action to address issues and challenges
- Conducted thorough project analyses to identify challenges or opportunities in project implementation, optimizing project outcomes.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports
- Assisted in policy formulation for effective and efficient land administration and management
Project Assistant
DENR-Land Management Bureau
07.2013 - 08.2015
- Assisted in monitoring and evaluation of projects and activities in Land Management Bureau
- Assisted in monitoring of activities in DENR regional and field offices
- Assisted in facilitation of policy formulation meetings
- Prepared minutes of meeting, memoranda, and other correspondence for approval of division chief
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Monitored project progress, identified risks and took corrective action as needed.
Customer Service Representative
Sitel Philippines
08.2011 - 03.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master in Public Administration -
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines 09.2022 - Current
Bachelor of Arts - Journalism
Bicol University
Legazpi, Province Of Albay, Philippines 04.2001 -
Secondary -
San Lorenzo National High School
Tabaco City, Albay 04.2001 -
Seminars/Conferences/Trainings
- 2023 Public Sector HR Symposium: Developing and Fostering a Culture of Dynamism to Achieve a Resilient and Sustainable People and Public Sector Organization, September 26-27, 2023
- Design Thinking and Organizational Transformation Workshop, July 19-21, 2023
- Training on Evidence-Based Policy-Making, May 16-19, 2023
- Learning Event on Technical Writing Skills for Research Purpose, February 1 -3, 2023
- Mastering the Basics: Competency-Based End to End Training Cycle, October 24-28, 2022
- Special Session on Enabling Resilient Organizations, September 16-2022
- Let's Go Digital: Communicating Environment and Natural Resources (ENR) Stories, October 6-11, 2021
Timeline
Master in Public Administration -
Polytechnic University of The Philippines
09.2022 - Current
Manager, CLAMP
DENR - Land Management Bureau
05.2021 - Current
Computer Programmer II
DENR - Land Management Bureau
06.2019 - 11.2020
Planning Officer I
DENR - Land Management Bureau
09.2015 - 11.2019
Project Assistant
DENR-Land Management Bureau
07.2013 - 08.2015
Customer Service Representative
Sitel Philippines
08.2011 - 03.2013
Bachelor of Arts - Journalism
Bicol University
04.2001 -
Secondary -
San Lorenzo National High School
04.2001 -
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