Mel Angelo Bacudio
Sto Tomas Batangas
Summary
Accomplished Operations Manager with a proven track record at Empire Dragon Grand Alliance Security Agency, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, I've successfully implemented risk management strategies and fostered a culture of continuous improvement. My approach has significantly boosted morale and retention, demonstrating exceptional problem-solving and staff management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Empire Dragon Grand Alliance Security Agency
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory of firearms used in operations and other logistic items.
Operation Support Officer/Recruitment Officer
Matapat Pilipino Security Agency
01.2020 - 04.2024
- Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
- Developed comprehensive reports for senior management detailing key performance indicators, trends, and areas for improvement in operations.
- Assisted in the recruitment, onboarding, and training of new employees to maintain a high-performance workforce.
- Conducted thorough research on industry trends which led to the implementation of innovative strategies that further optimized operation performance.
- Contributed to the development of strategic plans aimed at improving overall organizational performance.
- Facilitated interdepartmental collaboration by fostering open communication channels between teams working towards common goals.
- Evaluated employee performance through regular assessments and provided constructive feedback leading to increased productivity levels.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Security Officer Supervisor
DB Schenker
02.2019 - 11.2019
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer Supervisor
Tagaytay Highlands
07.2018 - 01.2019
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
Detachment Commander
Atlantic Gulf and Pacific
04.2017 - 06.2018
- Implemented risk management strategies to minimize potential hazards in both training environments and real-world situations.
- Spearheaded community outreach efforts strengthening relationships between security personnel civilian partners.
- Established effective working relationships with external agencies for joint training opportunities and resource sharing.
- Streamlined operational procedures for increased efficiency in daily operations and resource management.
- Managed personnel actions such as promotions, awards, and disciplinary measures, ensuring fairness and consistency across the detachment.
- Prioritized crisis response readiness cultivating a resilient adaptable team capable managing unforeseen challenges with confidence and expertise.
- Ensured compliance applicable laws regulations minimizing legal liabilities associated detention handling procedures.
- Championed physical fitness programs boosting morale retention rates throughout the detachment.
Detachment Commander
Lancaster New City
09.2016 - 03.2017
- Implemented risk management strategies to minimize potential hazards in both training environments and real-world situations.
- Established effective working relationships with external agencies for joint training opportunities and resource sharing.
- Streamlined operational procedures for increased efficiency in daily operations and resource management.
- Managed personnel actions such as promotions, awards, and disciplinary measures, ensuring fairness and consistency across the detachment.
- Prioritized crisis response readiness cultivating a resilient adaptable team capable managing unforeseen challenges with confidence and expertise.
- Ensured compliance applicable laws regulations minimizing legal liabilities associated detention handling procedures.
- Championed physical fitness programs boosting morale retention rates throughout the detachment.
- Maintained strict adherence to safety protocols, resulting in zero accidents or incidents during my tenure.
- Encouraged a culture of continuous improvement through ongoing education, self-assessment, and refinement of practices.
- Briefed higher-ranking officers on detachment activities regularly maintaining transparency regarding current status and future objectives.
- Facilitated cross-training initiatives among various functional areas within the detachment broadening skill sets among team members while improving overall effectiveness.
- Conducted thorough investigations into any incident or violation within the unit promptly addressing issues according to regulations.
- Monitored equipment maintenance schedules, ensuring timely repairs for optimum performance during missions.
- Developed and implemented strategic plans to improve overall unit performance and readiness.
Detachment Commander
Ayala Land Courtyard
06.2015 - 09.2016
- Implemented risk management strategies to minimize potential hazards in both training environments and real-world situations.
- Established effective working relationships with external agencies for joint training opportunities and resource sharing.
- Streamlined operational procedures for increased efficiency in daily operations and resource management.
- Managed personnel actions such as promotions, awards, and disciplinary measures, ensuring fairness and consistency across the detachment.
- Prioritized crisis response readiness cultivating a resilient adaptable team capable managing unforeseen challenges with confidence and expertise.
- Ensured compliance applicable laws regulations minimizing legal liabilities associated detention handling procedures.
- Championed physical fitness programs boosting morale retention rates throughout the detachment.
- Maintained strict adherence to safety protocols, resulting in zero accidents or incidents during my tenure.
- Encouraged a culture of continuous improvement through ongoing education, self-assessment, and refinement of practices.
- Facilitated cross-training initiatives among various functional areas within the detachment broadening skill sets among team members while improving overall effectiveness.
- Enhanced team cohesion by conducting regular training sessions and promoting open communication.
Detachment Commander
Robinsons Adriatico Place
06.2013 - 05.2015
- Encouraged a culture of continuous improvement through ongoing education, self-assessment, and refinement of practices.
- Briefed higher-ranking officers on detachment activities regularly maintaining transparency regarding current status and future objectives.
- Maintained strict adherence to safety protocols, resulting in zero accidents or incidents during my tenure.
- Led a diverse team of individuals to accomplish collective goals while fostering individual growth and success.
Detachment Commander
Woodville Viverde Mansion
09.2011 - 03.2013
- Implemented risk management strategies to minimize potential hazards in both training environments and real-world situations.
- Established effective working relationships with external agencies for joint training opportunities and resource sharing.
- Streamlined operational procedures for increased efficiency in daily operations and resource management.
- Managed personnel actions such as promotions, awards, and disciplinary measures, ensuring fairness and consistency across the detachment.
- Prioritized crisis response readiness cultivating a resilient adaptable team capable managing unforeseen challenges with confidence and expertise.
- Ensured compliance applicable laws regulations minimizing legal liabilities associated detention handling procedures.
Civilian Security Agent
Robinsons Place Residences
05.2009 - 07.2011
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
Education
Bachelor Of Science - Criminology
St. Ferdinand College
Ilagan Isabela08.2015
Bachelor Of Arts - Public Administration
Philippine National Police Academy
Castaneda Silang Cavite06.2007
Secondary - N/A
Antipolo National Highschool
Antipolo City04.2006
Primary - N/A
Antipolo Immaculate Concepcion School
Antipolo City04.2000
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
Certification
Certified security and safety professional
Basic supervisory course
Advanced training in intelligence
Timeline
Operations Manager
Empire Dragon Grand Alliance Security Agency
05.2024 - Current
Operation Support Officer/Recruitment Officer
Matapat Pilipino Security Agency
01.2020 - 04.2024
Security Officer Supervisor
DB Schenker
02.2019 - 11.2019
Security Officer Supervisor
Tagaytay Highlands
07.2018 - 01.2019
Detachment Commander
Atlantic Gulf and Pacific
04.2017 - 06.2018
Detachment Commander
Lancaster New City
09.2016 - 03.2017
Detachment Commander
Ayala Land Courtyard
06.2015 - 09.2016
Detachment Commander
Robinsons Adriatico Place
06.2013 - 05.2015
Detachment Commander
Woodville Viverde Mansion
09.2011 - 03.2013
Civilian Security Agent
Robinsons Place Residences
05.2009 - 07.2011
Certified security and safety professional
Basic supervisory course
Advanced training in intelligence
Bachelor Of Science - Criminology
St. Ferdinand College
Bachelor Of Arts - Public Administration
Philippine National Police Academy
Secondary - N/A
Antipolo National Highschool
Primary - N/A
Antipolo Immaculate Concepcion School
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