Helpshift
Mel Andrew Duldulao
Customer Support
Cainta, Province of Rizal
Summary
At Keywords Studios, I excelled as a Player Support Agent, leveraging my problem-solving abilities and customer service expertise to enhance satisfaction and loyalty. Recognized for exceeding performance metrics, I adeptly managed high-stress situations and mentored new hires, demonstrating critical thinking and computer proficiency. My approach resulted in improved resolution times and consistent top performer accolades. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Player Support Agent
Keywords Studios
08.2018 - 07.2024
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Immaculate Heart Of Mary College
Quezon City, Metro Manila, Philippines 06.2013 - 06.2013
Skills
Customer Service
Certification
Virtual Assistant Social Media Marketing Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Looker
Apollo
Jira
Webpanel
Discord
Slack
Confluence
Okta
Bluestacks
Languages
English
Upper intermediate (B2)
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time offStock Options / Equity / Profit SharingCompany CulturePersonal development programsPaid sick leaveTimeline
Virtual Assistant Social Media Marketing Course
12-2023
Player Support Agent
Keywords Studios
08.2018 - 07.2024
High School Diploma -
Immaculate Heart Of Mary College
06.2013 - 06.2013
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