MEJULYN GEPITULAN BARDON
San Carlos City
Summary
Service-oriented Customer Support Representative with 7+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Skilled in maintaining cleanliness, handling cleaning equipment, and following safety protocols. Known for effective team collaboration and adaptability to changing needs. Reliable and efficient in ensuring clean and organized environment.
Overview
15
15
years of professional experience
Work History
Market Researcher / Interviewer
Dynatta Global
06.2024 - 11.2024
- Streamlined data collection processes, resulting in more efficient and accurate market research reports.
- Collaborated with cross-functional teams to ensure consistent messaging and branding across marketing materials.
- Recorded accurate respondents' answers during interviews for future reference.
Building Cleaner
Sun Building Services Incorporated
09.2023 - 04.2024
- Safeguarded building assets by following security procedures during opening/closing routines or while performing duties after hours.
- Demonstrated flexibility in adapting to unexpected changes in schedules or additional tasks assigned on short notice.
- Streamlined efficiency in cleaning tasks through effective prioritization and time management skills.
- Improved overall appearance of the building with thorough cleaning, including windows, floors, walls, and fixtures.
- Enhanced cleanliness and hygiene by implementing efficient cleaning techniques and using appropriate chemicals.
Customer Support
Clipboard Health
12.2022 - 08.2023
- Delivered high-quality customer support by addressing technical issues promptly, minimizing downtime, and enhancing user satisfaction.
- Streamlined customer support processes for quicker issue resolution and increased satisfaction.
Customer Support
Concentrix
10.2022 - 03.2023
- Streamlined customer support processes for quicker issue resolution and increased satisfaction.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Delivered high-quality customer support by addressing technical issues promptly, minimizing downtime, and enhancing user satisfaction.
Weblio
03.2020 - 06.2020
- Worked with students between ages 18 and 60 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Online English Teacher
Spicus
06.2019 - 02.2020
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Online Teacher
51 TALK
07.2017 - 05.2019
- Promoted digital literacy among students by integrating relevant software tools into coursework, preparing them for future educational or career pursuits in the digital age.
- Tutored students through challenges and issues in project and assignment completion.
- Assessed the effectiveness of instructional methods by regularly reviewing course materials and making adjustments as needed to ensure optimal student outcomes.
Customer Service Representative
Teleperformance
08.2015 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lead Generator / Virtual Assistant
10.2014 - 02.2015
- Data Entry
- Leads Generation (Outbound/Inbound)
- Follow up calls
- Back listings, Craigslist and
- Post lets
- Arranging Schedule
- Excel, MS word, PowerPoint Reports
Customer Service Professional
Teletech
06.2014 - 09.2014
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Customer Service Professional
Transcom Worldwide
11.2013 - 05.2014
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Sales Representative
Itell Global Solutions
06.2012 - 11.2012
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Cashier
New Libra Mart
08.2009 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Elementary Education
Central Negros
San Carlos City, Negros Occidental04.2004
High school or equivalent -
Julio Ledesma National High School
San Carlos City, Negros Occidental04-2000
Skills
- Customer support background
- Customer support management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Patience and empathy
- Strong work ethic
- Reliability and punctuality
- Restroom sanitation
- Waste disposal
- Adherence to safety protocols
- Trash removal
Professionalreferences
Mary Minggil Singson, Customer Service Representative
Personal Information
- Age: 40
- Date of Birth: 09/23/84
- Gender: Female
- Marital Status: Single
Timeline
Market Researcher / Interviewer
Dynatta Global
06.2024 - 11.2024
Building Cleaner
Sun Building Services Incorporated
09.2023 - 04.2024
Customer Support
Clipboard Health
12.2022 - 08.2023
Customer Support
Concentrix
10.2022 - 03.2023
Weblio
03.2020 - 06.2020
Online English Teacher
Spicus
06.2019 - 02.2020
Online Teacher
51 TALK
07.2017 - 05.2019
Customer Service Representative
Teleperformance
08.2015 - 05.2019
Lead Generator / Virtual Assistant
10.2014 - 02.2015
Customer Service Professional
Teletech
06.2014 - 09.2014
Customer Service Professional
Transcom Worldwide
11.2013 - 05.2014
Sales Representative
Itell Global Solutions
06.2012 - 11.2012
Cashier
New Libra Mart
08.2009 - 01.2010
Bachelor of Science - Elementary Education
Central Negros
High school or equivalent -
Julio Ledesma National High School
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