Megan Lauren Igcasenza
Manila, Metro Manila
Summary
Dynamic Nail Technician with a proven track record in customer service at Alorica, adept at building loyalty through exceptional communication and problem-solving skills. Recognized for maintaining high hygiene standards and effectively managing appointments, resulting in increased client satisfaction and repeat business. Passionate about delivering outstanding service and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Nail Technician
Own Business
11.2023 - 03.2025
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
Customer Service Representative
Alorica
08.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Digital Communications And Media
Arts And Communication
Manila, Metro Manila, Philippines06-2027
Skills
- Customer service
- Time management
- Problem-solving skills
- Appointment management
- Product knowledge
- Verbal and written communication
- Product upselling
- Operations leadership
- Video editing techniques
Affiliations
- Promoted affiliate products via TikTok content using the TikTok Shop or third-party affiliate links.
Timeline
Nail Technician
Own Business
11.2023 - 03.2025
Customer Service Representative
Alorica
08.2022 - 06.2023
Bachelor of Arts - Digital Communications And Media
Arts And Communication
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