Meg Enage
Customer Service Representative
47 V. Francisco Street, Brgy. Krus Na Ligas, Quezon City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
24-7Intouch
Cyberpark 1, Cubao, Quezon City
07.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative /Technical Support Expert
Teleperformance Philippines
Vertis North, Quezon City
02.2021 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Teletech Philippines Inc.
UP Ayala Technohub, Quezon City
08.2018 - 01.2020
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative/Debit Card Fraud Specialist
Convergys Philippines
Eton Centris, Quezon City
04.2017 - 04.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records confidentiality.
Customer Service Representative
Expert Global Services (Alorica)
Centris, Quezon City
05.2014 - 09.2016
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
Leyte National High School
Tacloban City, Leyte 06.1986 - 03.1990
Associate of Science - BS Information Technology - Undergraduate
Eastern Visayas State University
Tacloban City, Leyte 06.1994 - 10.1999
Skills
Customer Service
Communication Proficiency
Computer Literacy
Artist/Design/Handcrafts
Service standard compliance
Timeline
Customer Service Representative
24-7Intouch
07.2023 - Current
Customer Service Representative /Technical Support Expert
Teleperformance Philippines
02.2021 - 05.2022
Customer Service Representative
Teletech Philippines Inc.
08.2018 - 01.2020
Customer Service Representative/Debit Card Fraud Specialist
Convergys Philippines
04.2017 - 04.2018
Customer Service Representative
Expert Global Services (Alorica)
05.2014 - 09.2016
Associate of Science - BS Information Technology - Undergraduate
Eastern Visayas State University
06.1994 - 10.1999
High School Diploma -
Leyte National High School
06.1986 - 03.1990