Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
INTERNSHIPS
Timeline
Generic
Meeka Ela Yabut
Open To Work

Meeka Ela Yabut

Quezon City,NCR

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

General ManagerPrivate CaregiverCustomer Service RepresentativeTechnical Support AssociateCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

Remote

Salary Range

35000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid sick leaveCareer advancementStock Options / Equity / Profit SharingPaid time offPersonal development programs

Summary

Compassionate professional with over 5 years of experience in customer service, dedicated to delivering exceptional care and managing challenging client interactions in high-stress environments. Expertise includes specialized care procedures such as monitoring vital signs, administering oxygen and suction treatments, and managing PEG feeding and dressing, supported by foundational skills in basic nursing and first aid. A strong commitment to maintaining cleanliness ensures that homes and public spaces consistently meet the highest standards. Versatile skills in project management, problem-solving, and collaboration foster a proactive approach to delivering effective solutions while enhancing quality and success.

Overview

3
3
Languages
9
9
years of professional experience

Work History

General Manager

Cafe Jo
04.2025 - 04.2026
  • Directed daily operations to ensure optimal efficiency and customer satisfaction.
  • Developed staff training programs to enhance service quality and performance.
  • Implemented inventory management systems to reduce waste and control costs.
  • Analyzed sales data to identify trends and drive strategic marketing initiatives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Collaborated with vendors to negotiate contracts, improving product quality and pricing terms.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Fostered a positive team culture through effective communication and conflict resolution strategies.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.

Private Caregiver

Raquel I. Delos Santos
03.2024 - 09.2024
  • Administer prescribed medications, offering comprehensive guidance on dosage, side effects, and potential interactions.
  • Assist patients with personal hygiene, including bathing and grooming, to maintain daily living standards.
  • Support patients with dressing, feeding, and toileting, enhancing their comfort and dignity.
  • Diligently monitor patient health, evaluating both physical and mental well-being to ensure optimal care.
  • Record and report patient progress, ensuring accurate tracking of their condition and response to treatment.
  • Deliver essential nursing support, including vital sign checks, basic first aid, and emergency response as needed.

Customer Service Representative

Accenture Philippines
02.2020 - 05.2022
  • Analyze customer data for continuous service enhancement.
  • Manage customer inquiries and complaints via calls and emails with expertise, ensuring a positive, empathetic, and professional customer experience.
  • Respond promptly to customer service issues to maintain high satisfaction levels.
  • Process orders, forms, applications, and service requests efficiently to contribute to seamless operations.
  • Document all customer interactions, transactions, and feedback diligently to uphold service quality.

Technical Support Associate

Concentrix CVG Philippines Inc.
08.2019 - 01.2020
  • Addressed customer complaints efficiently, providing timely solutions to ensure high levels of satisfaction.
  • Identified customer needs to recommend optimal products or services, enhancing client experience.
  • Utilized customer feedback to diagnose technical issues, guiding users through effective troubleshooting procedures.
  • Coordinated on-site repair services for unresolved technical problems, ensuring comprehensive support.

Customer Service Representative

Alorica Teleservices Inc.
08.2017 - 07.2019
  • Expertly handles customer inquiries, ensuring issues are identified and resolved promptly while maintaining high satisfaction levels.
  • Proficient in processing account adjustments to safeguard financial integrity and customer trust.

Education

National Certificate II -

FINE

TESDA Certified Caregiver - Elderly

International Training Center
Makati City
01-2024

TESDA Certified HILOT Wellness Massage Therapist - undefined

International Training Center
Makati City
01-2024

Bachelor of Science - Hotel and Restaurant Management

World Citi Colleges
Caloocan City
01-2017

Associate of Science - Hotel and Restaurant Services

Access Computer and Technical College
Quezon City
01-2014

Skills

  • Customer Service
  • Technical Support
  • Analytics
  • Hygiene
  • Nursing
  • First Aid
  • Adaptability
  • Nursing Assistance
  • Vital Signs
  • Communication

LANGUAGES

English
Filipino
Japanese
Elementary (A2)

INTERNSHIPS

  • Shipboard Intern 2GO Travel Parañaque City / Apr 2014 - Apr 2014
  • Gained comprehensive industry insight through hands-on involvement in key projects aboard ship, enhancing both technical expertise and interpersonal abilities.
  • Fostered valuable professional relationships within the maritime sector, expanding my network and industry knowledge.
  • Honed a diverse skill set in Housekeeping, ensuring immaculate presentation through meticulous cleaning of windows, mirrors, and glass surfaces, alongside maintaining hygienic and well-stocked bathroom facilities.
  • Demonstrated proficiency in Food & Beverage service by efficiently managing daily operations, fielding customer inquiries, and executing seamless meal and beverage service.
  • Contributed to kitchen operations as an Assistant, supporting meal preparation and service, upholding food safety standards, and maintaining a clean and organized work environment in a high-pressure setting.

Timeline

General Manager

Cafe Jo
04.2025 - 04.2026

Private Caregiver

Raquel I. Delos Santos
03.2024 - 09.2024

Customer Service Representative

Accenture Philippines
02.2020 - 05.2022

Technical Support Associate

Concentrix CVG Philippines Inc.
08.2019 - 01.2020

Customer Service Representative

Alorica Teleservices Inc.
08.2017 - 07.2019

Associate of Science - Hotel and Restaurant Services

Access Computer and Technical College

Bachelor of Science - Hotel and Restaurant Management

World Citi Colleges

TESDA Certified HILOT Wellness Massage Therapist - undefined

International Training Center

TESDA Certified Caregiver - Elderly

International Training Center

National Certificate II -

FINE
Meeka Ela Yabut