Mechelle Chin

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Maintained accurate records of all collection activities, ensuring compliance with federal and state regulations.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.

-Proficient inn the use of microsoft word ,microsoft powerpoint and microsoft excel

-Able to operate microsfot D365 ,DMS,phophecy system

-Able to multi-task and work independently.

-Can work well in a team.