Mechelle Chin
Sabah Kota Kinbalu
Summary
Proactive Customer Service/Personal Assistant with extensive experience in resolving complaints empathetically, handling escalated calls efficiently, and maintaining accurate records. Proficient in Microsoft Office Suite and Microsoft D365, with strong communication and problem-solving skills. Known for enhancing customer satisfaction and managing schedules effectively.
Overview
8
8
years of professional experience
Work History
Customer Service/Personal Assistant
HR INTERNATIONAL TRADING SDH BHD
2023.04 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Financial
Kaison
2022.07 - 2023.03
- Maintained accurate records of all collection activities, ensuring compliance with federal and state regulations.
Personal Assistant
Hong Leong Insurance
2022.05 - 2022.07
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
EDP(Data Entry), Debtor Clerk,admin Clerk,cashier
Harrisons Sabah Sdn. Bhd
2017.04 - 2022.05
-Proficient inn the use of microsoft word ,microsoft powerpoint and microsoft excel
-Able to operate microsfot D365 ,DMS,phophecy system
-Able to multi-task and work independently.
-Can work well in a team.
Education
No Degree -
SMK PUTATAN
Putatan2016-01
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Strong Problem Solver
- Appointment Scheduling
- Dedicated Team Player
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service/Personal Assistant
HR INTERNATIONAL TRADING SDH BHD
2023.04 - Current
Financial
Kaison
2022.07 - 2023.03
Personal Assistant
Hong Leong Insurance
2022.05 - 2022.07
EDP(Data Entry), Debtor Clerk,admin Clerk,cashier
Harrisons Sabah Sdn. Bhd
2017.04 - 2022.05
No Degree -
SMK PUTATAN