Meagan Patricia Maniquez Mateo
Tondo
Summary
Results-driven communication arts graduate with a commitment to excellence and a strong sense of responsibility. Skilled in managing time effectively to meet tight deadlines and deliver compelling written content. Creative problem-solver with a focus on achieving measurable outcomes.
Overview
10
10
years of professional experience
Work History
Content Writer
AllAndAbout.com
01.2017 - 2017
- Beauty Column Content Writer
- Improved content quality by conducting thorough research and incorporating industry trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Content Writer
Thefanboyseo.com
01.2016 - 2017
- Content Writer
- Event Coverage
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Customer Experience Agent
Alorica
12.2025 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Investigated customer complaints and escalated issues to address critical requests.
Content Writer
PopDojo.net
05.2019 - Current
- Content Writer
- Event Coverage
Customer Service Representative
Concentrix
08.2025 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Player Support Agent
Keywords Studios Manila
05.2022 - 07.2022
- Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
- Managed full-time sports career while simultaneously finishing undergraduate studies.
- Enhanced team performance by implementing effective training and coaching strategies.
Customer Service Agent
Alorica
11.2021 - 01.2022
Education
AB - Communication Arts
Philippine Women’s University
04-2026
BS - HRM
Colegio de San Juan de Letran
01-2016
BS - Social Work
Pamantasan Ng Lungsod ng Maynila
01-2015
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Espiritu Santo Parochial School
01-2014
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Sta. Faustina Academy
Marilao, Bulacan01-2010
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St. Mary’s Academy
Caloocan01-2008
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Immaculate Concepcion Academy
Manila01-2007
Skills
- Very skilled at writing
- Hardworking, focused, and disciplined
- Can adjust to a fast-paced working environment
- Bilingual (English, Filipino)
- Amazing communication skills and a team-player
- Creative and has fresh ideas, especially with pop-culture
- Basic computer knowledge (MS Word, Excel, Powerpoint, Canva, Google Apps)
Creative writing
Content marketing
Proofreading
News writing
Editing and proofreading
Social media proficiency
Interests
I’m interested in writing stories, poems, essays and even haikus in my spare time for fun I also cosplay and stream games to further express myself and I am very well-versed in pop-culture
Accomplishments
- 2nd Place Essay Writing Contest (2010)
- 1st Place Poem Writing Contest (2010)
- Founding Member of Los Lunaticos Bravos (A Heneral Luna and Historical-focused group spearheaded by actor, John Arcilla)
- Featured Artist on Rise and Shine Pilipinas (PTV4), Cosplay Talk
- Cosplay Interview on Collectors Maze
- Guest Speaker on Experience Philippines (Cosplay)
- Featured Cosplayer on The Counterpart Mag
- Rock Star Agent (November 2021), Amazon US Retail.
Career Objective
To use my skills in the best way possible for this company and to help others in need of it and to obtain a position in a work environment that will fully utilize and challenge my abilities.
Timeline
Customer Experience Agent
Alorica
12.2025 - Current
Customer Service Representative
Concentrix
08.2025 - 11.2025
Player Support Agent
Keywords Studios Manila
05.2022 - 07.2022
Customer Service Agent
Alorica
11.2021 - 01.2022
Content Writer
PopDojo.net
05.2019 - Current
Content Writer
AllAndAbout.com
01.2017 - 2017
Content Writer
Thefanboyseo.com
01.2016 - 2017
AB - Communication Arts
Philippine Women’s University
BS - HRM
Colegio de San Juan de Letran
BS - Social Work
Pamantasan Ng Lungsod ng Maynila
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Espiritu Santo Parochial School
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Sta. Faustina Academy
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St. Mary’s Academy
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Immaculate Concepcion Academy