Mckinly Alivio
Davao,Philippines
Summary
Customer service representative skilled in building customer loyalty and enhancing satisfaction. Expertise in resolving inquiries and complaints through professional communication, fostering positive interactions. Proven ability to support customers in overcoming service issues, driving continuous improvement.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions
Davao City, Philippines
06.2023 - 02.2026
- Resolved service issues to enhance customer satisfaction and foster loyalty.
- Facilitated positive customer interactions through professional communication and active listening.
- Assisted customers with product inquiries, addressing feedback and resolving complaints to improve overall experience.
Customer Care Representative
Teleperformance Philippines
Davao City, Philippines
07.2021 - 05.2023
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
Education
Diploma of Higher Education - BS in Theology
ACQ college of ministries
Davao City01-2018
Skills
- Call centre operations
- Customer service
- Call handling
- Problem solver
- Conflict resolution
- Loyalty building
- Adaptability
- Patient attitude
- Public speaking
Languages
English
Intermediate
B1
Certification
- [Area of study] certified
Hobbies and interests
- Content creation video
- Playing Mobile games
- Watching movies
- Playing and having goodtime with my nephews
References
- Rowell M. Martinez (VXI Supervisor)
Contact number: 09494014815
Accomplishments
- Built and nurtured key client relationships to grow profit by 100%.
Interests
- Learning new skills
- Content creation
- Public speaking
Timeline
Customer Service Representative
VXI Global Solutions
06.2023 - 02.2026
Customer Care Representative
Teleperformance Philippines
07.2021 - 05.2023
Diploma of Higher Education - BS in Theology
ACQ college of ministries