MC KELVIN PASCUAL
Customer Service Executive
Quezon City Philippines
Summary
Dedicated customer service professional with 4 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Chat Customer Support Representative
Verizon Business, AFNI, Diliman Commercial Center, Metro Manila
Quezon City
11.2018 - 02.2021
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with aggravated customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Chat Customer Support Representative
Office Depot, HCL Technologies Sunnymede IT Center
Quezon, Quezon City, Diliman
09.2016 - 03.2018
Education
Bachelor of Science - Hotel And Restaurant Management
STI
Munoz EDSA 06.2012 - 05.2016
Skills
Photo editing
Video Editing
Writing skills
Internet savvy
LiveChat
Account management
Microsoft Office
Written and oral communication
Transcription
Answering questions
Typing 60 wpm
Technical Support
Social Media Management
Social media expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 12 staff members.
- Documented and resolved known issues which led to the growth of the company that I am working with.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Chat Customer Support Representative
Verizon Business, AFNI, Diliman Commercial Center, Metro Manila
11.2018 - 02.2021
Chat Customer Support Representative
Office Depot, HCL Technologies Sunnymede IT Center
09.2016 - 03.2018
Bachelor of Science - Hotel And Restaurant Management
STI
06.2012 - 05.2016