Summary
Overview
Work History
Education
Skills
Timeline
Generic
MC GREGGY TUBERA

MC GREGGY TUBERA

RAMOS
Cabugao

Summary

Dynamic Customer Service Representative with a proven track record at Alorica, excelling in conflict resolution and relationship building. Skilled in utilizing CRM software to enhance customer satisfaction and loyalty, I effectively resolved escalated issues, leading to improved service protocols and a notable increase in repeat business.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica
04.2026 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with account management and technical support for services provided.
  • Documented customer interactions in CRM system, ensuring accurate record-keeping and follow-up actions.
  • Collaborated with team members to streamline processes, enhancing overall service efficiency.

Customer Service Representative

Foundever
07.2022 - 12.2024
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Managed customer accounts, ensuring accurate information and timely updates for efficient service.
  • Utilized CRM software to track interactions and provide personalized support to clients.
  • Assisted in training new representatives on company policies and best practices for customer engagement.
  • Maintained knowledge of company products, enabling effective support for diverse customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

J.D. - Law

University of Perpetual Help
Las Piñas
04-2019

Bachelor of Arts - Philosophy

San Beda Manila
Mendiola, Manila
04-2007

Skills

Customer service

Active listening

Critical thinking

Relationship building

Problem resolution

Customer relations

Conflict resolution

Complaint handling

Payment processing

Order processing

Product knowledge

Building rapport

Customer education

Product sales

Timeline

Customer Service Representative

Alorica
04.2026 - Current

Customer Service Representative

Foundever
07.2022 - 12.2024

J.D. - Law

University of Perpetual Help

Bachelor of Arts - Philosophy

San Beda Manila
MC GREGGY TUBERARAMOS