

Dynamic Customer Service Representative with a proven track record at Alorica, excelling in conflict resolution and relationship building. Skilled in utilizing CRM software to enhance customer satisfaction and loyalty, I effectively resolved escalated issues, leading to improved service protocols and a notable increase in repeat business.
Customer service
Active listening
Critical thinking
Relationship building
Problem resolution
Customer relations
Conflict resolution
Complaint handling
Payment processing
Order processing
Product knowledge
Building rapport
Customer education
Product sales