Miguel Carlo Valerio
Parañaque City
Summary
Quick learner with strong time management skills, dedicated work ethic, and a proven track record of excellent team player. Committed to achieving excellence in all tasks and continuously seeking opportunities for professional growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Managed Services Implementation Manager
HCL Technologies
Taguig, Metro Manila, Philippines
04.2024 - Current
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Addressed multiple escalations effectively and efficiently with minimal assistance from management
Order Manager and Managed Services Implementation Manager
Foundever
Makati City
05.2023 - 04.2024
- Provided technical support for end-users and resolved escalated technical issues.
- Provided technical support to customers over the phone and via email.
- Provided timely and accurate updates for technicians regarding the status of their orders/circuits.
- Facilitated smooth communication among departments to optimize order processing times and maintain high service levels.
Order Manager
Sykes Asia
Makati City
08.2019 - 02.2020
- Provided technical support to customers, troubleshooting and resolving issues related to computer software and hardware. Demonstrated strong communication and problem-solving skills to effectively assist customers in resolving their technical difficulties. Utilized time management and organizational skills to efficiently handle customer inquiries and provide prompt solutions. Adapted to changing customer needs and quickly learned new technologies to deliver high-quality support.
Education
Bachelor of Science - Computer Science
Mapua University
03.2023
Skills
- Adaptability
- Computer Skills
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Technical Support
- Customer Service
- Problem-solving
- Communication Skills
- Critical thinking and problem solving
- Effective Time Management
Certification
- Certified Professional Proficiency in English
I have scored 965 out of 990 on the Listening and Reading category and have a Level 8 Proficiency in the Speaking and Writing Category in the Test of English for International Communication (TOEIC)
Languages
English
Bilingual or Proficient (C2)
Tagalog
Upper intermediate (B2)
Technical Skills
I am proficient at using:
- - Microsoft Operating Systems (Windows XP, Vista, 7, 8 or 8.1, 10, and 11)
- - Microsoft Office (Word, PowerPoint, Excel, etc.)
- - Programming languages (Microsoft Visual Studio 2008/2010, SQL Management Studio, Base SAS, and SAS Enterprise Guide)
Extra-curricular activities
President of 2nd Quarter Graduating Class, Mapua University, Makati City November 2022 — February 2023
References
Franilen, Hernandez-Orquin, franilenhernandez@gmail.com, +639673240499, HCL Technologies
Timeline
Managed Services Implementation Manager
HCL Technologies
04.2024 - Current
Order Manager and Managed Services Implementation Manager
Foundever
05.2023 - 04.2024
Order Manager
Sykes Asia
08.2019 - 02.2020
Bachelor of Science - Computer Science
Mapua University