Mc Donald Agbayani

AR

• Answering invoice, payment and refund related queries from the clients/passengers via Helpscout ticketing and Gmail
• Daily bank reconciliation ( more than 15 bank accounts including PayPal)
• Daily collections process and statement sending
• Prepare weekly AR report and analysis of AR KPI
• Weekly and monthly invoicing
• Prepares monthly bank reconciliation summary
• Reconciliation of Xero and Tableau reports
• Balance Sheet Recon (Clearing accounts)

AP

• Processes manual refunds for credit card failed refunds/chargebacks
• Waiver of cancellation fees - Transport Supplier - creates bills to pay the Supplier
• Supplier monthly reconciliation
• Coordinates approval processes of all AP invoices
• Reconcile vendor statements and resolve invoice discrepancies and issues
• Enters approved invoices in a daily basis (avg. 50 invoices)

• Prepares invoices in accordance with Firm billing policies and guidelines
• End to end billing process, WIP management, bill drafting, bill amendment, bill finalization and E-Billing using the SAP system
• Maintains and updates client billing information, instructions and requirements necessary in processing invoices
• Prepares and allocates credit note for the interim bills
• Answers billing queries from Attorneys and personal assistants
  
  
  
  

• Manage sorting and routing case queries that are channeled to
  collections, billing team and Cash Operations
• Process adjustment and write offs
• Soft Collections for clients with overdue accounts
• Manage Customer’s payment (Payments and Credit Application)
• Continuously looking at processes and identifying areas for
  improvement
• ake ownership of customers’ issues ensuring end to end service with
  an emphasis on excellent customer satisfaction and attention to detail
  
  
  
  
  
  

• Performs general bookkeeping duties, like invoicing clients, recording cash
  receipts, making deposits at the bank, reconciling accounts and updating
  Quickbooks logs
• Handles any special billing situations
• Follow up with past-due accounts for collections
• Resolves any billing discrepancies
• Generates financial reports and statements that detail the status of
  accounts receivable
• Audits ledgers periodically to ensure that the invoice numbers and billing
  addresses are accurate
  
  
  
  
  
  

• Maintains QuickBooks by inputting invoices, DN/CR from agent for
  reconciliation purposes
• Prepares routine customer (sea and air) import billing statements and
  invoices for the consignees (clients) and DN/CR for agents abroad
• Requests refund for over billed or as per agreement to the
  consignees/clients
• Answers phone calls from clients for billing inquiries and providing rates
  for inquiring customers