Mc Dempsey Hall

SFBC is an offshore company working with Livable “Smart Multifamily Utility Billing & Management – Offering RUBS (Ratio Utility Billing System), Submetering, and other smart solutions for your multifamily utility billing and management needs”.

• Managing day to date process of tenant's bills
• Maintained accurate and up-to date billing information for
  clients
• Responsible in processing and allocating monthly bills
  Sending reach out or emails to property managers to acquire monthly billing copies and log in credentials.
• Worked flexible hours across night, weekend and holiday
  shifts.
• Prepared variety of different written communications, reports and documents.
• Assisted in the development of training materials for new staff members, ensuring a strong understanding of billing auditing procedures.
• Leveraged advanced Excel skills to create custom reports that aided in decision-making processes related to accounts receivable management.
• Implemented best practices for effective workflow management, resulting in reduced turnaround time for resolving billing disputes.
• Conducted thorough audits of billing records to ensure compliance with industry regulations and standards.
• Served as a subject matter expert in billing operations, providing guidance and support to colleagues and management on complex cases or inquiries.
• Improved billing accuracy by meticulously reviewing invoices and identifying discrepancies.

Team Leads Generation Specialist (2019 - 2022)

• Built prospect lists of potential new customers through
  research and identification of business opportunities.
• Trained new employees on leads generation
• Primarily responsible for generating leads, categorizing them depending on sales-readiness, and nurturing such list.
• Generating 40 new leads daily to be used by sales and marketing team
• Developed, maintained and utilized diverse client base.
• Recorded accurate and efficient records in customer
  database.
• Identified new business opportunities through cold calling,
  networking, marketing and prospective database leads.
• Worked with sales team to collaboratively reach targets,
  consistently meeting or exceeding personal quotas.

• Enhanced organic search traffic through on-page and off-page optimization methods for increased visibility.
• Conducted comprehensive keyword research and competitor analysis to inform strategic planning and decision-making processes.
• Improved local search presence by optimizing Google My Business listings and conducting citation audits for consistent online information.
• Assisted with the execution of content marketing strategies, driving organic traffic growth through engaging blog posts and social media promotion.
• Analyzed website performance data to identify areas of improvement, using various analytics tools for in-depth insights.
• Logistics Leads Generation (DHL):
• Prospected for leads to build pipeline and convert to sales opportunities.
• Conducted regular site audits to identify and resolve technical issues that may hinder search engine visibility, resulting in improved rankings.
• Spearheaded social media advertising initiatives resulting in higher visibility for the brand among target audiences while generating a significant number of leads over time.
• Analyzed competitor strategies and identified areas of opportunity for growth within the market landscape.
• Leveraged advanced data mining techniques identifying untapped industry verticals which expanded our prospect pool substantially.
• Provided regular reports on lead generation activities enabling informed decision-making on future marketing strategies.
• Optimized website landing pages for better user experience which led to improved conversion rates from web traffic into leads.
• Utilized CRM tools to manage lead information effectively, ensuring timely follow-up and accurate data tracking.

• Logistics and Trucking Services
• Making calls and setting appointments to clients for the sales
  manager.
• Exceeded goals through effective task prioritization and
  great work ethic
• Conducted research, gathered information from multiple
  sources and presented results (Researching/ Dealing with
  companies that cater to FMCG, SME and B2B businesses.)

• Calling and Setting appointments; Set appointments with
  salespeople and potential customers.
• Sales representative
• Recruitment representative; Coordinated schedules to
  arrange management interviews with applicants.
• Followed up with notable applicants sourced via industry-
  specific pipelines, and generated leads
• Responded to customer requests for products, services and
  company information
• Recommended products to customers, thoroughly explaining
  details
• Followed up with notable applicants sourced via industry-
  specific pipelines, events and job fairs

SITEL Philippines is a business process outsourcing company branch in Baguio City.

• Answering customer complaints and disputes.
• Increased customer satisfaction by resolving issues.
• Answered phone with friendly greeting to create positive
  inbound calling experience for customers.
• Handled more than 50 calls per shift signing up new
  customers, retrieving customer data, presenting relevant
  product information and cancelling services