MC Tirona
Mark Christian C. Tirona RPm, CHRP
Makati City, Metro Manila
Summary
Accomplished Senior HR Implementation Officer with a proven track record at Sprout Solutions Phil. Inc., excelling in software implementation and fostering teamwork. Spearheaded process improvements, significantly enhancing organizational efficiency. Renowned for meticulous project coordination and exceptional client relationship management, contributing to substantial growth and client satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Senior HR Implementation Officer II
Sprout Solutions Phil. Inc.
05.2021 - Current
- Delivered timely implementations with meticulous attention to detail and thorough documentation.
- Managed multiple projects concurrently, consistently meeting deadlines and exceeding client expectations.
- Ensured successful handoffs from sales teams to implementation teams by facilitating effective communication channels and setting clear expectations for all parties involved.
- Provided exceptional customer service, addressing concerns promptly and fostering long-term relationships with clients.
- Played an integral role in the successful completion of high-profile projects that significantly contributed to organizational growth and profitability.
- Championed process improvement initiatives that led to increased efficiency and productivity among implementation teams.
- Collaborated closely with stakeholders to ensure alignment of objectives and facilitate smooth implementations.
- Assisted in the development of comprehensive training materials, ensuring seamless transitions for clients during implementation phases.
HR Implementation Officer
Sprout Solutions
03.2019 - 05.2021
- Implements Sprout products by ensuring compliance with established processes.
- Ensures quality implementation through accurate system configuration and setup based on the client's timekeeping policies and successful knowledge transfer during system admin training.
- Provides support and assistance to clients, based on the agreed-upon project scope, during the implementation period through calls, emails, SMS, and other communication platform.
- Share HR best and correct practices on policies in accordance with government labor standards. Provides input in product development direction through regular collaboration with the product and development team.
HR Associate- Employee and Labor Relations
Forever Flawless Face and Body Center, Inc.
05.2017 - 01.2019
- Assisted in managing HR budget allocations, optimizing resources for maximum impact across various functions within the department.
- Contributed towards shaping company culture by actively participating in staff appreciation events, recognition programs, and team-building activities.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Assist in facilitating the processing of disciplinary cases.
- Conducts exit interviews on separated employees and processes their clearances with other departments.
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Software Implementation
Teamwork and Collaboration
Customer Service
Time Management
Decision-Making
Client Relationship Management
Attention to Detail
Project Coordination
Employee Training
Process Improvement
Certification
Certified Professional- Human Resource
Timeline
Certified Professional- Human Resource
11-2024
Senior HR Implementation Officer II
Sprout Solutions Phil. Inc.
05.2021 - Current
HR Implementation Officer
Sprout Solutions
03.2019 - 05.2021
Registered Psychometrician
11-2017
HR Associate- Employee and Labor Relations
Forever Flawless Face and Body Center, Inc.
05.2017 - 01.2019
Bachelor of Science - Psychology
Our Lady of Fatima University
04.2001 -