Ma Karla Mhay Santillan
Event Entry Specialist
Parañaque,PH
Summary
Detail-oriented and results-driven professional with over 8 years of combined experience in banking and logistics. Proven ability to deliver exceptional service in high-pressure environments, with strong expertise in loan processing, client servicing, and freight documentation. Currently managing Import Security Filing (ISF) for ocean export shipments and handling a dedicated account for event entry and shipment monitoring. Ensures timely communication with stakeholders to maintain compliance and operational efficiency. A dependable team player with excellent communication, organization, and problem-solving skills.
Experienced with data entry and database management, ensuring meticulous attention to detail. Utilizes strong organizational skills to streamline processes and maintain data accuracy. Knowledge of various data management software, contributing to efficient and reliable data handling.
Overview
13
13
years of professional experience
8
8
Certification
Work History
Event Entry Specialist
NNR Global Logistics
01.2023 - Current
- Monitor shipment status and perform timely event updates in the tracking system.
- Prepare and send Import Security Filing (ISF) documentation prior to shipment departure.
- Coordinate with concerned branches to ensure accurate and timely shipment data.
- Issue delay notices to stakeholders and assist in resolving shipment issues.
- Maintain data accuracy and communication efficiency to support smooth operations.
- Handle a specific account focused on event entry and continuous monitoring of shipment progress.
Central Support Specialist – Auto & Real Estate
Rizal Commercial Banking Corp. (RCBC)
10.2018 - 01.2020
- Performed final document verification and ensured timely loan account booking.
- Maintained service levels and ensured compliance with bank documentation policies.
Marketing Specialist – Consumer Lending (Auto & Real Estate)
RCBC Savings Bank - Malolos
01.2016 - 10.2018
- Handled credit applications, performed pre-screening, and coordinated credit investigations.
- Assisted in loan packaging, customer support, and walk-in client servicing.
- Collaborated with sales agents, branches, and clients for document completion and account status.
Customer Service Representative (CSR)
RCBC Savings Bank - Malolos
10.2012 - 01.2016
- Managed client inquiries and requests through various communication channels.
- Coordinated with bank units for prompt resolution of issues.
- Prepared client-related documents such as SOAs, certifications, and loan information.
Credit Specialist – Acceptance Division
RCBC Savings Bank - Malolos
10.2012 - 01.2016
- Evaluated and encoded loan applications.
- Conducted financial analysis and ensured compliance with internal policies.
Education
Bachelor of Arts - Mass Communication
Bulacan State University
01.2012
Skills
- Import Security Filing (ISF)
- Ocean Export Coordination
- Dedicated Account Handling
- Loan Processing & Credit Review
- Client Relationship Management
- Logistics & Shipment Tracking
- Documentation & Compliance
- Microsoft Office Suite & Smartsheet
- LOS & ICBS Banking Systems
- Attention to Detail & Time Management
- Cross-Functional Collaboration
- Deadline oriented
- Typing speed
- Spreadsheet creation
- Report generation
- Microsoft office proficiency
- Data entry
- Accuracy and precision
- File management
- Identifying errors
- Excel expertise
- Data processing
- Data entry software
- Excel formulas
Certification
- CSD Auto & Housing Loans Fulfillment Training (2019)
- Anti-Money Laundering Act Awareness (2018)
- Security Awareness Program (2018)
- Strategic Compliance (ABC Training, 2015)
- Legal Matters, Counterfeit Money Detection (2014)
- Signature Verification (2014)
- Loan Origination System (LOS) Training (2013)
- MS Excel & Service Excellence Programs (2013)
Timeline
Event Entry Specialist
NNR Global Logistics
01.2023 - Current
Central Support Specialist – Auto & Real Estate
Rizal Commercial Banking Corp. (RCBC)
10.2018 - 01.2020
Marketing Specialist – Consumer Lending (Auto & Real Estate)
RCBC Savings Bank - Malolos
01.2016 - 10.2018
Customer Service Representative (CSR)
RCBC Savings Bank - Malolos
10.2012 - 01.2016
Credit Specialist – Acceptance Division
RCBC Savings Bank - Malolos
10.2012 - 01.2016
Bachelor of Arts - Mass Communication
Bulacan State University
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