Ma Zenilyn Tanan-Peniero
Iloilo City
Summary
Detail-oriented and highly organized Data Encoder with experience in medical billing, customer service, and real estate support. Skilled in data entry, records management, and maintaining accuracy in high-volume tasks. Proficient in using various software systems, including Google Sheets, Microsoft Word, and Outlook. Adept at handling sensitive information while ensuring compliance with company policies and data protection regulations. Strong typing skills and ability to meet quota-driven requirements while maintaining precision and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Fairtrade Outsourcing
11.2020 - 01.2025
- Accurately entered patient and insurance data into company systems while meeting daily quotas.
- Processed medical claims, ensuring proper coding and compliance with insurance policies.
- Conducted Verification of Benefits (VOB) to confirm patient eligibility and financial responsibility.
- Managed claim submissions, follow-ups, and resolved eligibility-related denials.
- Maintained comprehensive records, ensuring data integrity and confidentiality.
Real Estate Specialist
Avida Land Corporation
10.2016 - 10.2020
- Managed property transactions, including buying, selling, and leasing
- Conducted market research to provide clients with the best real estate opportunities
- Assisted in negotiations and facilitated smooth transactions
- Provided administrative support to streamline sales operations
Technical Support Representative
Transcom Worldwide Philippines
08.2015 - 09.2016
- Responded to customer inquiries via phone, ensuring high customer satisfaction
- Diagnosed and resolved technical issues efficiently
- Assisted users with product troubleshooting and provided step-by-step guidance
Customer Support Representative
Avatar Technologies
10.2012 - 08.2015
- Provided exceptional customer service to small business owners on loan applications
- Assisted clients in understanding financial products, loan terms, and eligibility criteria
- Managed inbound and outbound calls, emails, and chat support to resolve concerns
- Verified client information and pre-qualified applicants, ensuring a seamless loan process
Education
BS - Medical Technology
Iloilo Doctors College
Iloilo City, Iloilo03.2008
Skills
- Data Entry & Encoding
- Records Management
- Medical Billing & Insurance Verification
- Google Sheets, Microsoft Word, and Outlook
- CRM & Database Management
- Strong Typing Skills & Accuracy
- Quota-Driven Task Management
- HIPAA Compliance & Data Confidentiality
Certification
- HIPAA Compliance Training, Completed
- Medical Billing & Coding Fundamentals, Training
Timeline
Medical Billing Specialist
Fairtrade Outsourcing
11.2020 - 01.2025
Real Estate Specialist
Avida Land Corporation
10.2016 - 10.2020
Technical Support Representative
Transcom Worldwide Philippines
08.2015 - 09.2016
Customer Support Representative
Avatar Technologies
10.2012 - 08.2015
BS - Medical Technology
Iloilo Doctors College
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