PropertyWare, Appfolio, RentManager, RentVine, Google Suite, Google Calendar
Mayvelyn B. Dizon
Minglanilla
Summary
I am a very enthusiastic and hardworking individual who have over 5 years of experience in giving professional and efficient quality service to various BPO companies. I have strong communication skills over the phone and emails. I am highly experienced in billing, collections, and property management. I also have expertise in maintenance, appointment setting, and leasing properties from my most recent employment. I'm a team player, but can steer the ship alone if the situation calls for it. I look forward to working with you in providing excellent work ethics and anything else you need help with
Overview
7
7
years of professional experience
2008
2008
years of post-secondary education
Work History
Contact Center Associate
RealPage Philippines Inc.
- Answer calls for prospects who are inquiring about pricing and availability for their future home
- Help them book their appointments to tour the property
Assistant to the Property Manager / Billing and Collections Officer
PMI PROFIT REALTY
10.2022 - 6 2023
- Assists the Property Manager and Operations Manager in doing admins tasks such as bill entry, execution of lease renewals, management agreements and vendor accreditation, and all other tasks related to property management
- I was also doing the collections during rental week and to remind them about their rent and send NTV’s for those who has not made their payment on time
- Proficient in using Google Sheet, DocuSign, and Calendar Management
- Has more than a year experience in using property management systems like PropertyWare, Appfolio, Rentvine, Buildium
Technical Support Advisor
Teledirect Philippines
03.2020 - 05.2020
- Answer calls for customers that are having technical issue with their devices
- Helps them to troubleshoot their device over the phone
- Schedule their appointments to the service center if it can’t be resolved
Healthcare Executive
Omega Healthcare
08.2017 - 07.2019
- Helps patients with their billing issues and payment processing
Resolution Specialist
UnitedHealth Group
11.2015 - 03.2017
- Discuss to Doctors and Assistants about patient’s insurance coverage and illegibility
- Process claims, pre-authorizations, and medical billing
Customer Service Associate
Eperformax Contact Centers and BPO
06.2013 - 05.2015
- Manage seller’s listings and help them understand how the policy works
Education
Bachelor of Science - Psychology
SILLIMAN UNIVERSITY
Dumaguete City, 6200Skills
ability to work under pressure
meet deadlines
self motivated
Language skills
Call handling
Script adherence
challenges of learning new things
open-minded
accept changes
fast learner
hardworking
independent
active mind
flexible
Complexion
Fair
Personal Information
- Age: 38
- Height: 5’2”
- Weight: 65 kls.
- Citizenship: Filipino
- Date of Birth: 07/20/86
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
References
Tessa Sabana, Operations Manager, PMI Profit Realty
Software
Timeline
Assistant to the Property Manager / Billing and Collections Officer
PMI PROFIT REALTY
10.2022 - 6 2023
Technical Support Advisor
Teledirect Philippines
03.2020 - 05.2020
Healthcare Executive
Omega Healthcare
08.2017 - 07.2019
Resolution Specialist
UnitedHealth Group
11.2015 - 03.2017
Customer Service Associate
Eperformax Contact Centers and BPO
06.2013 - 05.2015
Contact Center Associate
RealPage Philippines Inc.
Bachelor of Science - Psychology
SILLIMAN UNIVERSITY