MAYRENE M. DECLINES
Marilao
Summary
Detailed and highly numerate professional interested in applying analytical and client management skills. Provided exceptional levels of customer service and processed accurate and timely transactions for clients at Banco De Oro Universal Bank. Knowledgeable about banking products and services. Regarded for accuracy, commitment and the ability to manage multiple tasks simultaneously. Strong interpersonal communication skills; interact with people from diverse professional and cultural background in a courteous manner. Core skills also include: Financial Principles and Practices Customer Service Skills Checking and Savings Account Management Computer Proficiency Payroll & Inventory Management New Accounts Opening
Overview
17
17
years of professional experience
Work History
Assistant Manager
BDO Unibank
06.2024 - Current
- Supervised the over-all Marketing Section operations of the branch by promoting continuous enhancement of quality service, customer handling, accurate processing and operational efficiency.
- Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements and compliance to service standards of branch personnel under his supervision.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Handles the section's personnel requirements, promotes branch personnel improvement and advancement and harmonious work relationship.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Contributed to the achievement of financial targets by effectively managing budgets and controlling expenses within the branch.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured accurate quarterly reporting by closely monitoring financial data entries made by branch staff.
Marketing Officer/ Junior Manager
BDO Unibank
09.2007 - 06.2024
- Exceeded sales targets consistently by effectively promoting bank products and services.
- Identified opportunities for cross-selling and up-selling, maximizing revenue generation.
- Delivered informative presentations during client meetings, showcasing the benefits of various banking products.
- Participated actively in regional networking events to expand professional connections and increase referral opportunities.
- Mentored new hires on best practices in sales techniques, fostering a culture of professional development within the team.
- Managed client portfolios prudently, ensuring proper risk diversification and compliance with regulatory guidelines.
- Collaborated with team members to ensure smooth operations and excellent customer experiences.
- Enhanced internal communication by conducting regular team meetings to discuss sales progress and address any challenges faced by colleagues.
Marketing Assistant IV / UITF Staff
Banco De Oro UnibankInc
02.2011 - 08.2017
- Answer customers' questions, and explain available services such as current and saving accounts deposit, time deposits and securities
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Obtain credit records from reporting agencies
- Collect and record customer deposits and fees, and issue receipts using computers
- Assess client profile and process client’s UIFT chosen product
Junior New Accounts Teller- Cash Teller
Banco De Oro Unibank, Inc
09.2007 - 01.2011
- Receive and count working cash at beginning of shift
- Identify customers, accept cash and checks and validate promptly, accurately and in compliance with bank procedures
- Performs specialized tasks such as preparing cashier's checks, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks
- Receive and verify loan payments, mortgage payments and utility bills payments
- Balance currency, cash and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts initiate and open new accounts
Assistant Secretary of the Chief of Hospital
Cagayan Valley Medical Center
08.2007 - 09.2007
- Provide administrative support to the Chief of Hospital and direct reports with a demonstrated ability to improvise and meet demanding deadlines
- Prepares hospital orders to be approved by the Chief of Hospital
- Scheduled meetings and agendas as well as recorded and distributed meeting minutes
- Managed phone, email and fax inquiries and requests and corresponded accordingly
Education
Bachelor of Science - Commerce Major in Banking and Finance Minor in Marketing
University of Saint Louis Tuguegarao
01.2007
Skills
- Customer service
- Team motivation
- Decision-making
- Operations management
- Sales growth
- Policy enforcement
- Employee performance evaluation
- Adaptability and flexibility
- Multitasking and organization
Eligibility
- Unit Investment Trust Fund Certification Program (BSP), 96%, Oct 1, 2024
- Career Professional Eligibility, 81.35, 03/11/07
- Career Sub Professional Eligibility, 81.97, 07/30/06
Professional Development
- UITF Certification Program/ BSP Certification, Sept 3-Oct 1, 2024
- Anti-Money Laundering 104/ 105 and 111, Aug 13, 2024
- Financial Consumer Protection, Aug 13, 2024
- Related Party Transactions, June 11, 204
- Anti-Money Laundering 110 and 102, April 22-26, 2024
- Data Privacy Fundamental, January 25, 2024
- BDO Code of Conduct, January 17, 2024
- Social Media Policy, June 12, 2024
- International Desk Micro Learning, October 18, 2023
- Operational Risk Management 101, May 23, 2023
- Manager' Development Program, June 3- 21, 2024
- Financial Literacy, Sept 14, 2021
- Unit Investment Trust Fund - Level Up, January 22, 2019
Accomplishments
- 2024 Top 1 CASA Awardee for BDO Monumento Area
- 2024 Top 1 BDO Life Insurance Awardee for BDO Monumento Area
- 2024 Top 2 Non Life Insurance Awardee for BDO Monumento Area
- 2023 Top 1 Dollar CASA Awardee for BDO Monumento Area
- 2022 Top 1 Dollar CASA Awardee for BDO Monumento Area
- 2022 Top 3 CASA Awardee for BDO Monumento Area
- 2022 Top Marketing Officer Smart Frontliner Awardee
- 2019 Top Marketing Officer Smart Frontliner Awardee
- 2018 Top Marketing Officer Smart Frontliner Awardee
Timeline
Assistant Manager
BDO Unibank
06.2024 - Current
Marketing Assistant IV / UITF Staff
Banco De Oro UnibankInc
02.2011 - 08.2017
Junior New Accounts Teller- Cash Teller
Banco De Oro Unibank, Inc
09.2007 - 01.2011
Marketing Officer/ Junior Manager
BDO Unibank
09.2007 - 06.2024
Assistant Secretary of the Chief of Hospital
Cagayan Valley Medical Center
08.2007 - 09.2007
Bachelor of Science - Commerce Major in Banking and Finance Minor in Marketing
University of Saint Louis Tuguegarao
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