Mayneil Anne Pilapil-Garcia
pilapil.mayneil26@gmail.com
Santo Tomas, Province Of Batangas
Summary
Highly motivated professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Known for reliability, strong organizational skills, and effective communication.
Overview
10
10
years of professional experience
Work History
Cabin Attendant
Qatar Airways
07.2022 - 10.2024
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
Customer Service Representative
Thomson Reuters
03.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Admissions Assistant
National University Laguna
02.2021 - 09.2021
- Answer inquiries via call, email, social media (Facebook), personal (face-to-face);
- Process student applicant's requirements (assists students throughout enrollment process);
- Process scholarship applications;
- Market school by doing weekly FB Live (using OBS);
- Endorse student applicant's 201 file to Registrar's Office;
Cabin Attendant
Qatar Airways
11.2018 - 11.2020
- Greet customers as they board and disembark the aircraft
- Show customers their assigned seat and provide special attention to certain passengers like elderly or PRMs
- Serve meals and refreshments
- Ensure the condition and provision of emergency equipment on board
- Deal with emergency and/or first aid situation
- Encourage customers to sign up of QR Loyalty program
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
Cabin Attendant
Skyjet Airlines
06.2017 - 08.2018
- Greet customers as they board and disembark the aircraft
- Show customers their assigned seat and provide special attention to certain passengers like elderly or PRMs
- Serve meals and refreshments
- Ensure the condition and provision of emergency equipment on board
- Deal with emergency and/or first aid situation
HR Assistant
Alorica, Inc.
01.2016 - 06.2017
- Develop and deliver qualified pool of applicants utilizing various cost-effective sourcing strategies, such as internet job boards, networking, resume mining, social networking, cold calling, college/university recruiting and job fairs.
- Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.
- Substantiates applicants' skills by administering and scoring tests.
- Schedules examinations by coordinating appointments.
- Submits employee data reports by assembling, preparing, and analyzing data.
- Maintains employee information by entering and updating employment and status-change data.
Customer Service Representative
Convergys
05.2014 - 12.2015
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls; Identify and assess customers' needs to achieve satisfaction
- Assist with placement of orders, refunds, or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
Education
Bachelor of Science - Human Ecology
University of The Philippines
Los Banos, Province Of Laguna, Philippines 04.2001 -
Skills
Verbal and written communication
Awards
- TOP Metro Site Volume Hiring Awardee, Alorica
- Top 1, Skyjet Airlines: AB-Initio Training
- Top Performer, Thomson Reuters
- Best Participant, Qatar Airways: Business Class Promotion Training
Timeline
Cabin Attendant
Qatar Airways
07.2022 - 10.2024
Customer Service Representative
Thomson Reuters
03.2021 - 06.2022
Admissions Assistant
National University Laguna
02.2021 - 09.2021
Cabin Attendant
Qatar Airways
11.2018 - 11.2020
Cabin Attendant
Skyjet Airlines
06.2017 - 08.2018
HR Assistant
Alorica, Inc.
01.2016 - 06.2017
Customer Service Representative
Convergys
05.2014 - 12.2015
Bachelor of Science - Human Ecology
University of The Philippines
04.2001 -
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