Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

May Joy Malacad

Bacolod City, Province Of Negros Occidental,NEC

Summary

Dynamic Customer Service Representative with proven expertise at Transcom Bacolod, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and order processing, I consistently deliver satisfactory outcomes, ensuring both customer satisfaction and company success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Transcom Bacolod
10.2019 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Maranatha Christian Academy
Bacolod City, Province Of Negros Occidental, Philippines
04-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Order processing
  • Sales expertise

Timeline

Customer Service Representative

Transcom Bacolod
10.2019 - 12.2024

High School Diploma -

Maranatha Christian Academy

Similar Profiles

CREATE PROFILE
May Joy Malacad