May Herman Joy Celiz
Bacolod City, Province Of Negros Occidental
Summary
With a proven track record at Concentrix, I excel in operational efficiency and people management, enhancing team productivity and customer satisfaction. My expertise in MS Office and staff training has driven significant improvements in processes and workforce planning, showcasing my ability to lead with innovation and empathy.
Operations professional with solid background in supporting operational improvements and process optimization. Known for strong collaboration and adaptability, consistently meeting team objectives and driving results. Skilled in logistics management, data analysis, and problem-solving with focus on efficiency and effectiveness.
Overview
18
18
years of professional experience
Work History
Operations Manager Intern
Concentrix
08.2022 - 02.2024
- Assisted with coordination of technical and business system process improvements.
- Gathered and documented information about group processes and procedures.
- Supported operations team with sustainable action plan to meet target goals
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Managed marketing and customer account operations efficiently.
- Work hand in hand with Clients, HR, Fellow Managers, team leaders and People to sustain smooth operations
Team Leader
Concentrix
01.2020 - 08.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed effective improvement plans in alignment with goals and specifications.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Representative
Concentrix
01.2016 - 01.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
Sales and Repair Agent
Transcom Bacolod
06.2009 - 12.2015
- Improved repair success rate by consistently following established protocols and procedures.
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Helped in increased sales thru assumptive close selling techniques and providing keen attention to customer needs over the phone
Medical Representative
Panpharma-Meinz Pharmaceutical Corporation
06.2007 - 10.2008
- Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
- Improved product knowledge for team members through regular training sessions and workshops.
- Meet sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Administrative Assistant
Global Point Corporation
07.2006 - 05.2007
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Science - Marketing
University of St. La Salle
Bacolod City, Province Of Negros Occidental, Philippines03-2006
High School Diploma -
MRRP National High School
Bacolod City, Province Of Negros Occidental, Philippines03-2002
No Degree - Completer
Felisa Elementary School
03-1998
Skills
- Operational Efficiency
- Staff Training and Development
- Health and safety compliance
- People management
- Scheduling and Coordination
- Workforce Planning
- MS Office Efficiency (Word ExcelPowerpoint)
- Knowledge on Accounting
Timeline
Operations Manager Intern
Concentrix
08.2022 - 02.2024
Team Leader
Concentrix
01.2020 - 08.2022
Customer Service Representative
Concentrix
01.2016 - 01.2020
Sales and Repair Agent
Transcom Bacolod
06.2009 - 12.2015
Medical Representative
Panpharma-Meinz Pharmaceutical Corporation
06.2007 - 10.2008
Administrative Assistant
Global Point Corporation
07.2006 - 05.2007
Bachelor of Science - Marketing
University of St. La Salle
High School Diploma -
MRRP National High School
No Degree - Completer
Felisa Elementary School
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