May Girl Ramos

• Communicate clearly with customers to build positive working relationships daily.
• Log daily interactions in CRM software and track customer needs.
• Apply financial regulations and compliance standards for accurate daily decisions.
• Prioritise workloads and manage multiple tasks during fast-paced shifts.
• Resolve service issues quickly using critical thinking and problem-solving.
• Build trusting relationships with patients through continuous day-to-day support.
• Document care delivered to keep accurate up-to-date records.
• Assist patients with daily personal care including bathing, dressing, grooming.
• Provide emotional support and reassurance to patients and families.
• Offer companionship to strengthen trust with patients and families.
• Deliver patient-centred clinical services with compassion, kindness, and care.
• Communicate respectfully to protect dignity for people receiving care.
• Maintain strict confidentiality for all customer and patient information.

Review consumer accounts through verification, compliance enforcement, and fraud assessment.

• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Identified issues, analysed information and provided solutions to problems.
• Engaged with customers to better understand needs and deliver excellent service.
• Developed excellent working knowledge of industry trends and improvements in processes.

• Delivered fast, accurate service for positive customer experience.
• Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
• Handled customer complaints with empathy and professionalism, working to resolve issues quickly.