Mayette Cabrera
Customer Service Representative
Guihulngan City
Summary
Dedicated customer service professional with 2 years of experience in the BPO industry. Skilled in managing international inquiries and resolving issues to enhance customer satisfaction. Proficient in communication, problem-solving, and multitasking, with a background in front office operations and administrative support. Seeking a remote Customer Service Representative position to leverage expertise in client support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Qualfon
2021.10 - 2023.03
• Provided customer support for telecommunications clients through inbound customer service channels.
• Assisted international customers with account inquiries, billing concerns, service issues, and troubleshooting.
• Resolved customer complaints professionally while maintaining high customer satisfaction.
• Demonstrated strong communication, active listening, and problem-solving skills.
• Consistently met company standards for quality service and customer experience.
• Managed multiple customer interactions while maintaining accuracy and professionalism.
Front Office Associate
Philippine Turista Center Inc.
2025.05 - 2026.02
• Assisted guests with reservations, check-ins, check-outs, and inquiries.
• Handled customer concerns and provided timely solutions to ensure guest satisfaction.
• Maintained accurate records and coordinated with multiple departments.
• Delivered excellent customer service in a fast-paced environment.
Service Staff and Event Organizer
BNC CATERING SERVICES
2023.07 - 2025.03
• Coordinated client requirements and event operations.
• Provided customer-focused service during events and functions.
• Assisted in resolving client concerns and ensuring service quality.
• Worked effectively within a team to deliver successful events.
Education
Bachelor of Science - Hospitality Management
Negros Oriental State University - Guihulngan City
Guihulngan City, Negros Oriental 2001.04 -
Skills
Customer Service & Customer Support Call Handling Complaint Resolution Communication Skills Problem Solving Conflict Resolution Multitasking Guest Relations Administrative Support Microsoft Office Data Entry Time Management
Active listening
Critical thinking
Customer service
Sales Techniques
Certification
NATIONAL CERTIFICATE III in EVENTS MANAGEMENT SERVICES
Timeline
Front Office Associate
Philippine Turista Center Inc.
2025.05 - 2026.02
NATIONAL CERTIFICATE III in EVENTS MANAGEMENT SERVICES
2024-10
Service Staff and Event Organizer
BNC CATERING SERVICES
2023.07 - 2025.03
Customer Service Representative
Qualfon
2021.10 - 2023.03
Bachelor of Science - Hospitality Management
Negros Oriental State University - Guihulngan City
2001.04 -